Technical Specialist

Brief Description The Technical Specialist I is responsible for: Researching, developing, interpreting, and delivering accreditation program content to meet the participant needs and support the College’s laboratory improvement and educational objectives. Communicating and consulting services for a broad constituency, internally and externally. Working independently using comprehensive decision making skills and diverse policies and procedures requiring analytical and interpretive thinking to manage and develop LAP processes. Specific Duties Primary duties and responsibilities of the Technical Specialist I: Provide interpretation and direction to commissioners, pathologists, laboratory directors, health care personnel, and commercial manufacturers on appropriate ways to comply with CAP Standards, checklist questions, and proficiency testing requirements in all laboratory sections. Analyze post inspection reports and laboratory responses to deficiencies for scientific validity, completeness, and appropriateness. Investigate and reconcile discrepancies between pre-inspection data, post-inspection reports, and responses to deficiencies. Recommend removal of inappropriately cited deficiencies and emphasize areas of concern to Regional Commissioners. Provide consultation to laboratories through the accreditation process during post inspection, through emails and ACD phone assistance. Make accreditation recommendations to Regional Commissioners. Manage participant database with updates to demographic information as necessary. Manage overall laboratory performance in LAP, RLAP, BAP and FDT programs and investigate performance issues. Iidentify Scores operational process improvements and functionality. Provides exceptional customer service that meets departmental standards and exceeds the customers’ expectations. Assist Information Services in investigation, development and testing of Scores database remedies and enhancements. Provide technical input for the checklist revision process. Assume responsibility for assigned checklists to ensure that technical staff is updated with summary of changes. Review changes prior to finalizing new editions for accuracy and completeness. Serve as liaison between CAP Resource Committees, LAP Commissioners, and Surveys staff guiding them through the Checklist revision process. Provide direction and technical assistance to the Pre-Inspection staff. Organize, coordinate, and present at LAP educational seminars and programs and training seminars. Review and edit Inspector training materials, LAP web-conferences, webinars, publications, and other educational materials for technical content. Research current laboratory practices through CLSI and manufacturer literature, clinical periodicals, fax, and Internet materials to determine scientific validity. Act as the LAP staff contact for Scientific Resource committee. Perform additional duties as assigned by the Manager, Accreditation Services, Technical Director Accreditation Services, or Senior Director, Accreditation and Regulatory Affairs. Knowledge/Skills Required/Preferred Personal: Good decision making abilities. Excellent listening, verbal, written, and organizational skill. Able to prioritize. Professional: Able to communicate and apply technical information to a diverse audience. Technical: Computer proficiency. Education/Experience Education: Baccalaureate degree required. Experience: 5 years recent experience in a clinical laboratory, quality assurance, or regulatory health care environment, including supervisory experience is desirable. Expertise in one or more specialty areas with a generalist background preferred. Related certifications: (ASCP) certification or equivalent. Additional Criteria Travel: Approximately 10% Travel required This position is based out of the Northfield, IL office. Candidates must reside within 75 miles of the Northfield headquarters and meet in-office requirements. Salary Range: $77,000 - $96,000 #J-18808-Ljbffr