Transition Coordinator

Why Join Us? At Tufts Medicine - Lowell General Hospital, we’re more than a health system – we’re a community of the brightest minds and the biggest hearts in healthcare. We combine academic innovation with compassion and community. If that excites you, then you belong with us. Hours: 32 hours per week / Day Shift 8a-4:30 or 8:30-5p Weekend shift rotation required based on department operations Job Profile Summary This role focuses on performing activities associated with evaluating, developing, recommending, implementing, and carrying out the policies and procedures related to the delivery of high quality patient care. In addition, this role focuses on performing the following Care Navigation related duties include: Focuses on the patient's needs and helps guide the patient through the healthcare system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. Job Overview This position ensures continuous, efficient and smooth operations performing administrative and clerical support for assigned care managers. Handles matters of a routine nature to assist patients in their transition of care. Job Description Minimum Qualifications: 1. High School diploma or equivalent. 2. One (1) year of related administrative experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Performs general office functions for assigned department including, but not limited to typing, filing, email/mail correspondence, purchase/order supplies and equipment. 2. Uses and maintains office equipment such as copy machines, fax machines, etc. 3. Maintains confidentiality in all office matters. 4. Answers phones in a professional manner as required for screening, referring, follow-up calls, taking messages and managing voice mail. 5. Greets visitors in a friendly, professional manner and direct to appropriate person/place. 6. Provides departmental administrative and clinical support and participates in special projects as needed. 7. Assists with phone triage for Continuity of Care. 8. Establishes relationships and communicates with designated contacts for patients transitioning to an alternate level of care. 9. Prints daily census reports, serves as liaison with skilled nursing facilities, visiting nurse agencies, infusion companies, hospices, etc. 10. Faxes necessary paperwork; assists COC staff with copying and faxing of medical records. 11. Rounds on inpatient units to deliver notifications required by CMS to patients. 12. Assists COC staff with post-acute care planning as needed such as calling referral sources, family members, transportation, etc. 13. Enters documentation into EMR including but not limited to insurance authorizations, denials, or other important UR communications. 14. Documents in the EMR, including flagging of critical information (ex. TB rule-out), as requested. 15. Serves as primary facilitator of insurance appeal process. 16. Participates in a weekend coverage rotation to meet the needs of the department. Physical Requirements: 1. Occasionally lift and/or move up to 25 lbs.      2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs and operating office equipment.      3. Frequently required to speak, hear, communicate and exchange information.      4. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols. Skills & Abilities: 1. Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols. 2. Good organizational and communication skills, both verbal (in-person and with telephone phone) and written. 3. Good computer skills using Microsoft office including Outlook, Excel, and PowerPoint. 4. Ability to write and spell to ensure accurate message taking. 5. Excellent interpersonal skills. 6. Ability to remain calm under pressure and in a setting in which changing deadlines and the adaptability to change are certain. 7. Ability to visualize the big picture independently with minimal supervision and direction. 8. Excellent proofreading skills. 9. Knowledge of office management and daily operations. 10. Knowledge of use of office equipment, such as printers and fax machines. 11. Highly resourceful team player who can effectively work with staff at other 12. Ability to adapt to changing priorities. What We Offer: • Competitive salaries & benefits • 403(b) retirement plan with hospital match • Opportunities for growth • Tuition reimbursement • Free parking About Lowell General For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a four-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most. About Tufts Medicine A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well-being. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $17.57 - $21.96 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care.