Front of House Manager

Lounge/Hospitality ManagerThe Lounge/Hospitality Manager is responsible for the daily operation and management of the Lounge, including the responsibility for supervising and training team members, phenomenal guest relations and customer service, and reporting to the General Manager, as well as assist in banquet operations as needed. Responsibilities include overseeing opening and closing duties, assisting with Bottle Shop and banquet function management, working closely with the Kitchen Manager and Bottle Shop manager, managing all aspects of front of house personnel team, ordering and maintaining Lounge inventory, supervising, scheduling, and training team members, balancing cash drawers and POS, mediating any front of house and back of house issues, attending team member meetings, holding pre-shift meetings, addressing and handling employee issues, training team members on customer service, ensuring team member training programs are implemented, conducting regular team member meetings, providing team members with work schedule, projecting the visions of the department, conducting quarterly reviews of team members performance, assisting with recruitment efforts, conducting interviews, assessing additional training needs, training team members on Folino Estate Winery, wines, suggestive selling techniques, providing superior customer service to guests, ensuring cleanliness and maintenance, orchestrating and controlling customer seating, handling guest complaints, ensuring guests leave with an overwhelmingly positive experience, enforcing and monitoring health and safety procedures and sanitation standards, and assisting team members when busy.Requirements include minimum 2 to 5 years as a manager in a full service restaurant, strong leadership skills, excellence in customer service, a solid track record of success, strong communication skills, dependability, reliability, motivation, and computer knowledge.