Retail Banker

Job Description

Job Description

Cooperidge Consulting Firm is seeking a Retail Banker for a top Community-Focused Banking client in Union City, NJ.

As the face of the branch, the Retail Banker is responsible for delivering world-class service through proactive client engagement and personalized financial solutions. This role manages the full spectrum of the branch experience—from high-accuracy transaction processing and account openings to strategic product recommendations. The ideal candidate is a high-energy, bilingual professional who thrives on building long-term customer relationships and driving branch growth.

Job Responsibilities

• Client Engagement: Deliver a premium service experience by proactively greeting and assisting clients to understand and meet their unique financial goals.
• Account Management: Open new accounts and facilitate applications for deposits, personal loans, and other core financial products.
• Transaction Excellence: Process financial transactions with 100% accuracy, including deposits, withdrawals, loan payments, and domestic/international wire transfers.
• Financial Advocacy: Promote integrated banking solutions, including savings accounts, lending products, and digital banking tools, to enhance the client’s financial well-on.
• Regulatory Compliance: Maintain strict adherence to all internal policies and federal regulations, specifically BSA (Bank Secrecy Act) and KYC (Know Your Customer) standards.
• Relationship Building: Conduct periodic follow-up calls and meetings with customers to cultivate loyalty and ensure long-term satisfaction.
• Collaboration: Partner with team members and internal departments to support branch business development and high-quality referral growth.

Requirements

Education

• High school diploma or equivalent is required (Business-related focus preferred).

Experience

• Minimum of two (2) years of experience in retail banking, customer service, or sales.
• Strong foundational knowledge of retail banking procedures and current financial regulations.

Skills & Languages

• Bilingual Proficiency (English & Spanish) is REQUIRED.
• Proficiency in Microsoft Office and comfort navigating digital banking technology.
• Excellent interpersonal skills with a "sales-oriented" mindset.
• Self-motivated and capable of working in a fast-paced, high-volume environment.

Work Model & Physical Requirements

• Schedule: Full-time; must be available for shifts Monday through Sunday based on business needs.
• Mobility: Ability to travel between nearby branch locations as required.
• Physical: Ability to stand for extended periods and lift up to 25 pounds.

Benefits

• Comprehensive health, vision, and dental insurance plans
• Life insurance coverage
• 401(k) retirement plan with company matching contributions
• Paid time off including vacation, sick leave, and holidays
• Opportunities for career growth and advancement