ServiceNow Performance Analytics Developer / Reporting Engineer

Job Responsibilities:

• Design, develop, and maintain ServiceNow dashboards, reports, scorecards, and Performance Analytics solutions
• Build and configure KPIs, indicators, breakdowns, widgets, and automated data collection jobs
• Translate business requirements into reporting and analytics solutions for stakeholders
• Perform SQL-based data analysis, validation, and reporting optimization
• Analyze ITSM data including Incidents, Requests, Changes, and Demands for trends and insights
• Develop interactive dashboards supporting SLA, backlog, throughput, and operational metrics
• Collaborate with Product Owners, developers, and business stakeholders in Agile environments
• Provide executive-level reporting and operational insights for decision making
• Maintain reporting documentation, KPI definitions, and governance standards
• Support dashboard governance, data quality, and reporting consistency
• Participate in Jira-based Agile work management and ceremonies
• Deliver high-quality, customer-facing reporting solutions with strong stakeholder engagement

Skills:

• Strong hands-on experience with ServiceNow Performance Analytics
• Expertise in SQL for data analysis and reporting validation
• Experience building dashboards, KPIs, and operational reporting solutions
• Strong understanding of ITSM and ITOM processes
• Knowledge of ServiceNow modules (Incidents, Requests, Changes, Demands)
• Experience with Agile methodologies and Jira
• Strong communication and stakeholder management skills
• Experience with enterprise reporting and data visualization tools (Tableau preferred)

Education/Experience:

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field
• 5+ years of experience in ServiceNow reporting, analytics, or related enterprise IT reporting roles
• Strong experience in ServiceNow Performance Analytics and SQL-based reporting solutions