Systems Engineer Lead

Event Monitoring Engineer / Tech Lead

Responsibilities include:

• Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools
• Support a 24x7 system monitoring service to proactively identify and assess problems
• Provide oversight, coordination, and visibility for critical business processes
• Perform system health checks, some manual some automated
• Identify, investigate, verify, report, communicate, and escalate critical events
• Review device logs documentation and analysis where applicable
• Develop runbooks and manage documentation for repeatable processes (Lifecycle Management)
• Will follow basic triage steps, monitor production systems, and assure their high availability
• Facilitate and coordinate the necessary IT response to system problems
• Continuously analyze events and eliminate noise, and non-actionable event trends (Continual Service Improvement)
• Provide event management support to service owners and IT managers
• Author reports, trends and anomalies for KPI (Key Performance Indicators) for Event Management and Monitoring
• Communicate to stakeholders; support and facilitate open communication between all stakeholders.

Required Qualifications:

• Associate of Arts/Associate of Science and 3+years of experience or equivalent combination such as bachelor's degree and 2+ years' experience or no degree and at least 3 years in a NOC/TOC, Command Center roles.
• 3+ years IT experience and understanding of performance monitoring tools
• 3+ years Dynatrace monitoring experience
• 2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role
• Ability to assess monitoring events and respond or escalate accordingly
• Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, and database technologies
• Strong analytical skills and able to collate and interpret data from various sources.
• Strong communicator, both verbal and written, with a natural aptitude for collaboration

Desired Qualifications:

• Process engineering or process management experience
• Experience working in a ServiceNow environment
• Experience with Jira, and project management frameworks like Agile Scrum
• Experience with scripting languages like PowerShell, Ruby, Perl, etc.
• Experience reporting against and managing Service Level Agreements (SLAs)

Top Skills:

• 3+ years IT experience and understanding of performance monitoring tools
• 3+ years Dynatrace monitoring experience
• 2+ years operating in a command center in an Incident Management, or Event Monitoring/Event Management role
• Experience with scripting languages like PowerShell, Ruby, Perl, etc
• 3+ years' experience working with Splunk, SCOM, SolarWinds or other performance monitoring tools