Senior Manager Patient and Community Outreach

How many people can answer the question, "What do you do for a living?" with the answer, " I help find cures for cancer. " At Blood Cancer United, employees take our mission seriously. Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our bold goal a reality: to enable patients with blood cancer to gain more than one million years of life by 2040. Join us and give new meaning to the word, "job."

Summary: The role of the Patient & Community Outreach Senior Manager is to implement strategies in support of Blood Cancer United’s goals including: conduct outreach to raise awareness of and connect more patients with Blood Cancer United, as soon after diagnosis as possible, with an emphasis on reaching underserved populations; build community awareness of and trust in Blood Cancer United as a source of information and support; provide ongoing support and education and facilitate access to quality care for patients and caregivers; and develop local and regional collaborations with both healthcare professionals and community leaders to further these aims.

The Patient & Community Outreach Senior Manager will provide or coordinate information, services, community education, and outreach to patients, caregivers, survivors, and healthcare professionals in assigned coverage areas. This role will serve as a key mission leader in the region for which the Patient & Community Outreach Senior Manager is responsible.

Supervises: Volunteers; and/or Patient & Community Outreach Manager(s), Community Outreach Specialists, and/or temporary staff

Duties and Responsibilities:
Community Engagement and Health Equity

• Promote Blood Cancer United as an essential resource for disease, treatment, and support information for blood cancer patients and families.
• Design and implement outreach initiatives to expand Blood Cancer United reach, including conducting culturally tailored outreach within underserved communities across the local region.
• Foster and maintain relationships with community-based organizations and healthcare delivery institutions.

Volunteer Engagement and Leadership

• Engage volunteer leaders to better reach local oncology professionals and key stakeholders, to build relationships with Blood Cancer United region colleagues, and to assist with patient outreach and community events.
• Recruit, train, and manage a volunteer infrastructure to support all aspects of the role.

Community Education and Services

• Create resources and programs that allow for deeper patient engagement throughout the cancer journey.
• Conduct community-based patient education programs in select markets, including underserved areas.
• Assess the need for support, services, and education for patients and providers in the Region.

Mission Integration

• Collaborate and partner with internal stakeholders, including other Education & Services staff, Region Executive Directors, and philanthropy colleagues to ensure joint planning, mutually beneficial support, and effective advancement toward overarching Blood Cancer United goals and strategies.
• Partner with Blood Cancer United colleagues to provide information about the Blood Cancer United mission to internal and external stakeholders, including staff, potential volunteers, donors, and funders.
• Partner with Blood Cancer United public policy and advocacy staff to identify advocates and patient stories and maintain engagement in policy initiatives.
  Staff and/or Project Management
• Provide leadership to the Patient & Community Outreach (PCO) team by:
  • Serving as a supervisor to Patient & Community Outreach Manager(s), Community Outreach Specialist, and/or temporary staff; and/or
  • Playing a role in managing programs and projects that impact broader PCO goals.
• Perform other related duties as assigned.

#LI-Hybrid

Education & Experience Requirements:

• BA or BS required; advanced degree in health or social sciences related discipline preferred.
• 6-8 years of related experience, including supervision of remote staff.

Position Requirements:

• Experience and skills in relationship management in healthcare, community outreach, healthcare service delivery, health education programming, and volunteer development.
• Demonstrated ability to apply sales‑driven strategies to build relationships, increase referrals, and expand engagement with healthcare providers, community partners, and key stakeholders.
• Excellent verbal and written communication skills; must be able to articulate the Blood Cancer United Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience.
• Strong problem-solving, priority-setting and project management skills.
• Ability to work independently, thrive under pressure and perform multiple tasks.
• Cultural competency and regular practice of cultural humility.
• Experience in conducting outreach and building collaborations with underserved communities preferred.
• Healthcare knowledge base with oncology experience preferred.
• Knowledge of fundraising a plus.
• Experience working in a matrix environment a plus.
• Strong computer skills required.

Physical Demands & Work Environment:

• Must reside within the region area(s) managed.
• Position may require 50% or more local and regional travel; night and weekend work will be required.
• Must have access to reliable transportation and the ability to transport outreach materials.
• Physical demands are minimal and typical of similar jobs in comparable organizations.
• Work environment is representative and typical of similar jobs in comparable organizations.

Employee Value Proposition:
As a valued member of Blood Cancer United, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

We are excited to share the base pay range for this position is $75K to $84K. The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at Blood Cancer United we place a high value on internal pay equity and will consider the current compensation of similarly situated roles and direct team members. Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

Blood Cancer United is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. Blood Cancer United seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call Blood Cancer United home. Blood Cancer United complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.