Supervisor

Supervisor

Join our team at Cloud9 Cannabis as a Supervisor at our dispensary located in Champaign, IL! In addition to joining an incredible team, our team members will also enjoy tips and weekly samples that are valued from $1-$300! We also offer an employee discount of 30%!

We are seeking a reliable and proactive Supervisor to support daily operations and lead the team as a key holder with added managerial responsibilities. In this role, you will act as the manager on duty, help maintain a positive team environment, and ensure smooth day-to-day store functions. This position also plays a vital role in upholding regulatory compliance, including assisting with or leading state compliance inspections when needed.

Key Responsibilities:

• Ensure store operations run smoothly and in alignment with company policies.
• Open and close the store, including performing key holder duties such as cash handling, inventory checks, and security procedures.
• Lead and support the team to deliver exceptional customer experiences.
• Coach and mentor team members to ensure consistent service, compliance, and performance.
• Assist in enforcing operational SOPs, including all regulatory and safety requirements.
• Partner with leadership to prepare for and participate in state compliance inspections.
• Respond to escalated customer issues or operational concerns in a professional and solutions-focused manner.
• Maintain a working knowledge of products, industry trends, and compliance updates.
• Monitor and ensure the accuracy of daily cash handling, POS operations, and inventory counts.

Qualifications:

• Previous retail or cannabis dispensary experience required; leadership or supervisory experience strongly preferred.
• Strong understanding of state cannabis regulations or willingness to learn quickly.
• Excellent communication, problem-solving, and interpersonal skills.
• Proven ability to lead by example, stay organized, and manage priorities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must meet all state and local requirements to work in a licensed cannabis facility, including passing any required background checks.

Why Join Cloud9 Cannabis?

Cloud9 Cannabis will be opening several retail cannabis dispensaries throughout the state of Illinois. We provide exceptional service to our clients and customers. Our expertise and experience in other industries have enabled us to become a successful startup organization in the growing cannabis market.

People are the most important ingredient at Cloud9 Cannabis. Each team member impacts our business, and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, we nurture a deep sense of community in our organization with a true passion and love for what we do.

Our Core Values:

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
• 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
• Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
• Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
• Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency.

Equal Employment Opportunity

Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.