Creative Services Manager

Position:

Center of Excellence - Marketing Services Manager

Job Description:

This mid-level leadership role heads the company’s internal “marketing agency” (Center of Excellence) for North America. This Manager will lead a team of marketing professionals across creative, digital, campaign management, and media – executing high-volume marketing programs for internal stakeholders and partners.

What You'll Be Doing:

• Overseeing end-to-end campaign production - digital, creative and content execution

• Ensuring all marketing initiatives are delivered on time, on brand, and on budget

• Driving operational efficiency through standardized workflows, capacity planning, and continuous process improvements

• Managing team capacity and resource allocation – e.g. conducting regular capacity utilization analyses to anticipate workload peaks and adjust resources as needed

• Serving as a people manager – coaching and developing a multidisciplinary team of marketers and creatives

• Financial and performance accountability – treating the Marketing CoE as a profit center that’s managing budgets, expenses vs. revenue (or cost recoveries), and forecasting financial performance.

• Set team operational targets and KPIs - service-level agreements for on-time campaign delivery and quality

• Track results and report on outcomes/ROI to senior leadership

• Working closely with sales, vendor/supplier marketing teams, and other stakeholders to align the in-house agency’s services with business goals

• Adapt to market headwinds or changes in demand (e.g. shifts in vendor funding, new product launches, seasonal campaigns)

• Adjusting strategies and capacity plans accordingly

What We Are Looking For:

• Typically requires a minimum of 12 years of related experience with a 4 year degree; or 8 years and an advanced degree; or equivalent related experience.

• 8 years minimum in creative/digital marketing roles

• Strong experience managing a large team in a fast-paced environment

• A blend of experience at agencies or in corporate marketing preferred

• Proven ability to run marketing operations with a data-driven, financially savvy approach

• Experience securing marketing funding and overseeing marketing budget

• Project management experience (resource allocation, setting deadlines, ensure deliverables are met

Work Arrangement: Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. 

What’s In It For You :

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. 

• Medical, Dental, Vision Insurance 

• 401k, With Matching Contributions 

• Short-Term/Long-Term Disability Insurance 

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options 

• Paid Time Off (including sick, holiday, vacation, etc.) 

• Tuition Reimbursement 

• Growth Opportunities 

• And more! 

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!

Annual Hiring Range/Hourly Rate:

$143,100.00 - $149,705.56

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

US-CO-Colorado (Remote Employees)

 

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type:

Full time

Job Category:

Marketing and Communications

EEO Statement:

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status.

All Arrow job postings are for existing job vacancies . We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.