Customer Success Manager - AI Search / Chat / Voice for Government - $28 Million Series A - 3 P[...]

Customer Success Manager - AI Search / Chat / Voice for Government - $28 Million Series A - 3 Placements Here So Far

Customer Success Manager - AI Search / Chat / Voice for Government - $28 Million Series A - 3 Placements Here So Far

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Bravado represents a privately-held Local Government SaaS startup that provides AI Search, AI Chat, and Voice AI for municipalities across the country, providing millions of citizens with critical services 24/7.

This 40-employee, Series A company ($28 million in total funding), recently named a 2025 GovTech 100 company, is hiring a Customer Success Manager to lead client implementation and ongoing relationship management across its diverse client base.

You’ll manage onboarding and enablement for new accounts ranging from municipalities to counties and state agencies and serve as the strategic partner for driving value from our AI and CRM products. This is a remote role based in Florida and requires 15–25% travel.

Solution

Our client is a civic technology company that offers AI-powered solutions to enhance local government operations and constituent engagement.

Its platform includes tools like CRM & Workflows, AI Search & Chat, and VoiceAI, designed to automate administrative tasks, streamline communication, and provide residents with 24/7 access to services.

By digitizing processes and reducing manual workloads, we help municipalities improve efficiency and service delivery.

Role

* Individual contributor role, working remotely from Florida, with 15–25% travel to customer sites.

* Base compensation expected to be in the $100K–$120K range, with benefits including healthcare, remote flexibility, and equity opportunities.

* You’ll own client onboarding, training, implementation timelines, and long-term success metrics.

* Top candidates have 3+ years of experience in Customer Success or Account Management roles in B2B SaaS or GovTech.

* Must have strong project management skills and experience with government or public sector accounts.

* Ability to interface comfortably with both individual contributors and C-level stakeholders in government settings.

Culture

* CEO Parth Shah was named to the 'Who’s Who in Emerging Tech' by City&State New York.

* One county chief says, “the AI chatbot has transformed how we serve residents … using multiple languages has been a game-changer.”

* Lead investor 13 Ventures has backed 28 exits and continues to support our long-term vision.

* This is a mission-driven environment where the work directly impacts how governments serve their people.

Official Job Description

We are seeking a dynamic and proactive Customer Success Manager to join our team and spearhead client implementation and relationship management in the Florida area.

As a Customer Success Manager (CSM), you will be the primary point of contact for implementing and maintaining both our higher touch CRM/Workflows product and our higher volume AI search product, with your customers ranging in size from towns of a few thousand residents, counties of a few hundred thousand, and State agencies.

Responsibilities

• Client Relationship Management: Serve as the main liaison with our clients in Florida and surrounding states. Build strong, lasting relationships with key stakeholders across various departments within client organizations.
• Implementation: Lead the implementation process for new clients, ensuring a smooth transition to our platform. Collaborate with internal teams to customize solutions to meet client needs and requirements.
• Training and Onboarding: Conduct training sessions and provide onboarding support to ensure clients are proficient in utilizing our platform effectively.
• Account Maintenance: Proactively monitor client accounts, identify areas for improvement, and provide strategic recommendations to optimize their use of our solutions.
• Issue Resolution: Act as a problem-solver and troubleshooter for client issues or concerns, escalating when necessary to ensure timely resolution.
• Project Management: Develop and execute structured, time-based plans for client projects, coordinating with internal teams to meet project milestones and deadlines.
• Cross-functional Collaboration: Collaborate closely with Sales, Product Development, and Customer Support teams to relay client feedback, identify opportunities for product enhancement, and ensure a seamless customer experience.

Requirements

• Experience: Minimum of 3 years of experience in customer success, account management, or related roles, preferably within the SaaS, technology, or GovTech industry.
• Project Management Skills: Demonstrated experience in developing and executing structured, time-based plans for client projects. Ability to manage multiple projects simultaneously with a strong sense of urgency.
• Communication: Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive and solutions-oriented mindset.
• Organization: Highly organized with meticulous attention to detail, able to prioritize tasks and manage competing demands effectively.
• Adaptability: Ability to thrive in a fast-paced, dynamic startup environment and adapt quickly to changing priorities and requirements.
• Willingness to Travel: It’s imperative that we build lasting rapport with our clients and work side-by-side with them to resolve their issues and deliver value. As such the role will require as much as 15% - 25% travel
• Comprehensive healthcare coverage
• Remote work and flexible work arrangements
• Opportunity for professional growth and advancement in a rapidly growing company
• Collaborative and inclusive work culture focused on innovation and impact in the GovTech sector

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Consulting

• Industries

  Software Development, IT System Custom Software Development, and Government Relations Services

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