Automotive Service Advisor

The Service Advisor serves as the primary point of contact for customers seeking service and repair of recreational vehicles and camper units. This role manages the service process from appointment scheduling through vehicle delivery, ensuring excellent customer service, accurate documentation, and clear communication throughout the repair process. The Service Writer works closely with technicians, parts personnel, and customers to ensure repairs are completed efficiently, accurately, and to quality standards. Key Responsibilities Serve as the main customer contact for service and repair inquiries. Schedule service appointments and manage service workflow. Create, maintain, and close repair orders accurately. Communicate repair status, timelines, and recommendations to customers. Coordinate with technicians and parts teams to support timely service completion. Verify completed work and ensure customer satisfaction upon vehicle delivery. Process payments and maintain accurate service records. Provide professional and responsive customer service in person, by phone, and via email. Support continuous improvement initiatives, including LEAN and 5S practices. Maintain organized service documentation and administrative records. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Woodland, CA. Pay and Benefits The pay range for this position is $70,000.00 - $80,000.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Woodland, CA. Application Deadline This position is anticipated to close on Jul 31, 2026. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr