SERVICE MANAGER

Description COME JOIN THE REEFER PETERBILT TEAM! We are seeking a Service Manager for our New Boston, MI location. The Service Manager is responsible for the efficient and profitable operation of the Service Department while developing and maintaining a high level of overall customer satisfaction. This is an exempt position. SKILLS AND CHARACTERISTICS Dependable Works well independently Effective communicator DUTIES AND RESPONSIBILITIES Supervises the day-to-day activities of all Service Department employees, and is responsible for the profitability and overall financial performance of the Service Department Manage the repair process and shop workflow Addresses and handles personnel issues for the Service Department to include Performance Appraisals, Performance Improvement Plans, and disciplinary action when applicable Participates in the recruiting, Interviewing, and hiring of diesel technicians and administrative staff Ensures shop personnel are properly trained and certified by scheduling training classes and/or arranging in-house training as needed Establishes and maintains effective management and record-keeping systems Holds regular shop meetings, foreman's meetings, and safety meetings to review policy, procedures, technical updates, customer issues, etc. Records and maintains notes of such meetings Attends monthly manager meetings to provide department updates to the management team Maintains a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes Understands and complies with federal, state, and local regulations that affect service operations to include HAZMAT Program, OSHA Right-to-Know, environmental compliance, and safety programs Maintaining accurate timekeeping for payroll and performance purposes Establishes and fosters relationships with key outside vendors Ensures overall upkeep of dealership facility and grounds Perform other duties as assigned Requirements Minimum 3 – 5 years of heavy-duty truck service management experience or related supervisory experience Supervisory skills to include the ability to coach, train and motivate subordinates to reach established goals High School diploma or equivalent, some college preferred Ability to prioritize and handle numerous tasks simultaneously Effective written, phone, and verbal communication skills Good mathematical skills and working knowledge of MS Office 365 (Excel, Word, Outlook) Possess a valid Commercial Driver’s License (CDL) preferred Unrestricted ability to walk, stand, bend, stoop, squat, lift & carry up to 50 lbs. with both arms Ability to work in a shop environment to include 8 - 12 hour days with frequent exposure to weather elements Benefits Health, Dental, Vision, Life Insurance, Short Term Disability, Accident Insurance, Critical Illness 72 PTO hours available at the time of hire 6 paid holidays 401K plan with company participation Weekly pay schedule #J-18808-Ljbffr