assistant general manager

Assistant General Manager

At W&M Restaurants, we don't just offer jobs - we create opportunities to thrive in a fun, inclusive, and community-driven environment. Whether you're starting your career or looking for a flexible role, we're here to support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant workplace culture celebrates your achievements and values your individuality. Plus, we're proud to give back - supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys & Girls Club. Join a team that cares about your success and your community!

We Offer the following:

FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift! Fast-track your career with our commitment to promote from within - your growth is our priority! Learn and grow through hands-on training and inspiring mentorship programs. Be celebrated for your hard work in a culture that values and rewards your contributions. Enjoy competitive pay that reflects your dedication and performance. Performance-Based Bonuses Meet store goals and metrics and earn bonuses that reward your impact and drive. Work When We Need You Most - Be ready to workday, mid, and night shifts - your flexibility helps us shine, and we reward it! Earn paid time off and recharge, with eligibility based on your location/state and role. Access to health care coverage to support your well-being and peace of mind. Employee Assistance Programs (EAP) - Get confidential support for life's challenges - from mental health and financial advice to family care and more. Enjoy amazing perks like discounts on travel, entertainment, fitness, and more - because you deserve it! Free Uniform T-Shirts - Look great and feel comfortable with complimentary uniform tees at no extra cost to you! Premium Holiday Pay - Celebrate some of the holidays with extra earnings or paid time off - because your time is valuable, especially on special days. *Based on location/specific holidays and hours

Assistant Restaurant General Manager Job Responsibilities

Essential Tasks:

People Development (50%)

• Lead with purpose:

Be a role model for a positive, inclusive culture that makes both employees and guests feel welcome.

• Build your dream team:

Use modern recruiting tools to hire passionate Team Members and Shift Managers.

• Launch careers:

Host engaging new hire orientations and ensure smooth onboarding within 3 days.

• Coach for success:

Design personalized training plans with clear 90- and 180-day goals to help your team grow.

• Stay connected:

Hold meaningful one-on-one check-ins every 60 days to support development and career progress.

• Smart scheduling:

Collaborate with Shift Leads to create schedules that align with training goals and business needs.

• Empower leadership:

Guide Shift Leads to run shifts that promote growth and readiness for the next step.

• Celebrate wins:

Recognize achievements in creative, motivating ways.

• Resolve with care:

Address team concerns quickly and respectfully.

• Grow careers:

Conduct thoughtful annual reviews that reflect performance and future potential.

Business Operations (30%)

• Drive results:

Help manage costs and implement smart solutions to meet operational goals.

• Ensure excellence:

Train your team to meet top standards in food safety, sanitation, and brand quality.

• Lead the kitchen:

Oversee food production and ensure every dish meets expectations.

• Stay organized:

Conduct inventory audits and maintain stock levels within budget.

• Master the paperwork:

Support daily operations with accurate banking, accounting, labor reports, and HR documentation.

• Be the bridge:

Communicate effectively with the home office to resolve any discrepancies.

Customer Satisfaction (20%)

• Create memorable moments:

Deliver outstanding service that keeps guests coming back.

• Turn challenges into loyalty:

Resolve customer concerns with empathy and professionalism.

• Be a local Leader:

Promote the brand through community events and word-of-mouth.

Job Requirements and Essential Functions:

• High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred

• 1-2 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility.

• Accessibility to dependable and reliable transportation.

• Excellent communication skills.

• Dependable attendance and punctuality are a necessity.

• Able to perform basic business math.

• Basic Microsoft Office skills required.

• Strong analytical and decision-making skills required.

• Able to complete required online training and certification modules.

• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).

• Able to complete tasks that include stooping, pushing/pulling up to 20 lbs.

• Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.