Clinical Care Manager

Homebridge serves a high risk, high needs, complex-diagnosed population with a combination of domestic, personal, and paramedical homecare functions funded through IHSS. Our work allows an often-underserved population to live safely in their community. Homebridge offers a dynamic, fast-paced work environment with 350+ unionized field workers and 90+ internal office staff. Position Summary Under the direction of the Director of Care Management, the Clinical Care Manager leads the clinical team in the provision of skilled medical training with staff, and with supporting client’s care transitions from Hospital or SNF to home. The Clinical Services Manager meets with Care Supervisors, Home Care Professionals (HCPs), clients, and community partners to provide feedback on client’s skilled care needs and provide training to staff to ensure care remains consistent. The Clinical Services Manager plays a critical role in helping older adults and people with disabilities to remain safe while living at home. Essential Job Functions Home Care Professional (HCP) Training Develops and delivers hands-on training for HCPs on specific skilled paramedical client needs (e.g., ostomy care, insulin injections). Skills Competency Validation: Formally test and sign off on caregiver skills to ensure compliance with clinical standards Provides refresher or remedial training for staff who are unable to demonstrate skill competence. Care Transitions Support Works closely with Care Supervisors and Lead Care Managers to coordinate client’s transfer from the hospital or Skilled Nursing Facility (SNF) to home. Assesses clients in the hospital or SNF for change in care needs and identifies areas of support that the client may need support with post discharge. Ensures that HCPs are receive training on skills to best support the client’s wellbeing once they are discharged home. Reviews medication lists and discusses any medication changes or contraindications identified with the client, HCPs, and other members of the care team. Completes documentation in the client chart regarding client needs post discharge from facilities. Other Responsibilities Reviews and signs off on care plans for clients participating in Enhanced Care Management (ECM). Provides clinical feedback and support to ECM case managers to ensure medical needs are safely met. Knowledge, Skills, and Abilities Is committed to the agency’s mission to deliver high-quality services Maintains an active LVN/ RN license to practice in California Ability to perform the full range of nursing duties and responsibilities in a patient care setting Ability to write, interpret, and implement care plan activities Proficient in Microsoft Windows, common office productivity tools including Microsoft Office 365 Suite (Outlook, Word, Excel, SharePoint, Teams) and Apple mobile devices (phones and tablets) Proficient in navigating Electronic Health Records (EHR) Knowledge in understanding the needs of clients with complex medical, mental health, and substance use disorder diagnoses Must be a self-starter, able to work under pressure, prioritize, problem-solve, and meet deadlines Ability to critically analyze, address, and solve complex problems Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form Education and Experience Current and active LVN or RN license to practice in California required Minimum of 3-5 years of experience required Experience in a community social service or home health agency required Experience performing: Case assessments Client interventions 5 years of equivalent work experience may be substituted for direct experience Previous experience working with older adults and disabled communities preferred Knowledge of older adult and disabled populations preferred Experience training, coaching, or supervising caregivers or clinical staff preferred This position includes frequent travel to clients’ homes, works in the office, and has remote work options. The noise level in the work environment is usually moderate. Frequent Travel: Must be able to travel on foot, via public transportation and/or approved personal vehicle to all parts of San Francisco for performance of job duties. May occasionally be exposed to outside weather conditions while traveling to clients’ homes. Some exposure to physical risk. Exposure to client apartments, rooms, homes, and other venues so that services can be provided. May include contact with clients with mental health and/or personal hygiene issues. Physical Demands The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Homebridge Is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr