IT Business Analyst

Description

The IT Business Analyst will plan, review, analyze and evaluate business systems and user needs. He or she will document requirements, define scope and objectives and formulate systems to parallel overall business strategies.


At Westminster Canterbury of Richmond, you can learn, grow and make a lasting impact on residents and families. You'll experience the support of a collaborative work environment and a sense of collegiality unlike any other!

We offer:

• Gated community with 24-hour security and free covered parking!
• A comprehensive benefits package including health, vision, dental, life insurance and company paid short/long term disability insurance
• Financial Wellness : Access your earnings ahead of pay day with Branch; save for your future with our 403(b)-tax deferred retirement savings plan offering company match and eligibility for additional annual, core contribution to your retirement savings; HSA/FSA tax-advantaged accounts to save or spend on healthcare and eligible expenses; PTO Sell Back benefit.
• Paid Time Off: Can be earned by both full and part-time employees!
• Work Life Balance: Full time/Day hours
• Total Wellness support for the mind, body and spirit through our Employee Assistance Program, employee fitness and onsite wellness offerings and pastoral care programming and support.
• On-Site Amenities! Including a fitness center with pool and group fitness classes, on-site banking, employee dining room, coffee shop and salon.
• Award-winning Child Development Center offering early childhood education and care for infants through school-age programs with waitlist priority and a generous employee discount forboth full and part-time employees!
• Educational Assistance: We support your continuing education and career advancement by offering tuition scholarship opportunities forfull-time, part-time and PRN employees!

The hiring range for this position is $31.66 to $43.63. Actual compensation depends on experience, skills, and internal equity.

This job is ONSITE


MAJOR ACCOUNTABILITIES/ESSENTIAL JOB DUTIES:

• Engage in multiple projects with internal and external stakeholders, and work under the direction of product owners, project managers, and company leaders.
• Act as the liaison between stakeholders, departments, development team, IT and management to ensure project deliverables satisfy the goals and expectations of the business.
• Importing, exporting and manipulation of company data; data retrieval from systems via standard system reports or ad hoc report writers.
• Business and process improvement: Identifies opportunities for business or process improvement; makes associated recommendations as appropriate.
• Responsible for the day to day operations of all enterprise applications including installation, implementation, customization, maintenance and migration.
• Provide end user support as needed and troubleshoot applications.
• Research and evaluate applications on the market applicable to our environment.
• Develop, organize and administer technological training programs, orientations and seminars. Introduce new techniques/innovation when applicable.
• Oversee process development and documentation for new or altered functionality or business process.
• Identify potential areas of automation and aid in re-engineering underlying business processes.
• Develop innovative solutions to complex business and technology problems.
• Design, develop, implement, and support Microsoft 365 including SharePoint and Power Platform.
• Additional duties as assigned

Requirements

EQUIPMENT:
• Computers
• Point of Sale Equipment
• Smartphones
• Tablets
• Servers

PHYSICAL REQUIREMENTS:
• Ability to sit, reach, stand, bend, walk for periods of time depending on daily responsibilities
• Ability to lift 25 pounds without assistance, 26+ pounds with manual or mechanical assistance

REQUIRED KNOWLEDGE, SKILLS AND ABILITY:
• Microsoft 365, SharePoint, and Power Platform
• Database concepts and systems
• Enterprise dashboards
• Analytical, troubleshooting and application analysis skills
• Ability to work independently and manage multiple projects and/or issues simultaneously

JOB DESCRIPTION
• Advanced Microsoft Office skills
• Identify and recommend IT end user training needs
• Develop and maintain process documentation
• Knowledge of systems audit trail and security needed to satisfy audit requirements
• Excellent written and verbal skills with keen attention to detail
• Ability to deal tactfully with staff, residents and other stakeholders
• Strong customer service skills

DESIRED KNOWLEDGE, SKILLS AND ABILITY:
• Knowledge of technical writing and instruction manual development
• Application support with production applications and in long term care industry
• Knowledge of Point-of-Sale systems
• Basic programming skills

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree in information systems or five years' work experience or equivalent knowledge of enterprise application support and/or business processes

• A minimum of 3 years' experience in the IT field.


DESIRED EDUCATION AND EXPERIENCE:
• Project Management Certification