Veterinary Customer Service Representative, Emergency

AVECCC Emergency Veterinary Customer Service Representative
$17.00 - $23.00
Full Time opportunity in Gilbert, AZ
Schedule: Full-Time Mid Shift 12p-12a Thursday - Saturday

Why Join AVECCC?
At AVECCC, part of Ethos Veterinary Health, you’ll be part of a team that prides itself on its core values to drive a dynamic culture.  We offer a unique training program that offers many opportunities to learn and grow.

In your day-to-day, you will:

• Deliver exceptional patient care while ensuring every patient feels safe, comfortable, and well cared for.
• Support your team by communicating effectively, jumping in where needed, and helping create a positive work environment.
• Provide compassionate client service by keeping pet owners informed, supported, and confident in their pet’s care.
• Contribute to a collaborative hospital culture where teamwork, respect, and continuous learning are valued.
• Maintain high standards of patient care by following hospital protocols, safety procedures, and best practices.
• Grow your skills and knowledge through hands-on experience, training, and opportunities for professional development.
• Make a difference every day for patients, clients, and your fellow team members.

What You Bring:

• Excellent customer service and communication skills
• Compassion, patience, and empathy when working with clients and their pets
• Familiarity with common dog and cat breeds
• Knowledge of veterinary medical terminology
• Education, training, or experience in the veterinary field
• A collaborative mindset and commitment to providing exceptional patient care
• Ability to remain calm, organized, and professional in a fast-paced environment

Perks & Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Paid time off, including vacation and sick leave
• Short-term and long-term disability coverage
• Life insurance
• Retirement savings options
• Continuing education (CE) allowance and professional development support
• Employee assistance program (EAP)

AVECCC is a 24-hour veterinary emergency and critial care hospital that has the most skilled doctors in the state and provide significantly complex treatments in the western US. Our clinical team works closely with neurologist, internist, dermatologist, oncologist and a surgical team to provide the highest quality care to our patients.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class
medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards
are elevated, and innovation is put into practice every day. You’ll work alongside respected
veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to
grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest
level, together.

Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help
shape the future of veterinary care.
Candidates can confidentially submit their CV to Talent Acquisition Partner Myrna Flores at View email address on ethosveterinaryhealth.applytojob.com

Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,
color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All employment is decided based on
qualifications, competence, merit, and business need