Business Change Director- Quality (Stars/HEDIS)

Anticipated End Date: 2026-10-28

Position Title: Business Change Director- Quality (Stars/HEDIS) Job Description: Business Change Director

Location

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office.

Role Overview

The Business Change Director- Quality (Stars/HEDIS) is responsible for facilitating opportunity identification, use-case validation, and value realisation across Health OS Star/HEDIS initiatives. This role will serve as the bridge between business stakeholders and technical teams, partnering with product leads to translate business needs into functional requirements, coordinating cross-functional pods, managing PLM and governance routines, and ensuring value metrics are clearly defined, verified, and reported.

How you will make an impact

• Serve as an account manager and interface with Stars/HEDIS stakeholders.
• May specialize in one area of organization effectiveness (planning, project portfolio, or culture/change) or be assigned to directly support a business unit and ensures activities are aligned with corporate strategy.
• Identifies potential issues, project change, and scope data.
• Leads efforts to identify best practices.
• Identifies impacted parties, business partners, and resources required.
• Develops and designs processes and systems that support business needs.
• Designs methods for integrating functions and processes.
• Conducts cost/benefit analyses.
• Builds support for business change throughout the business unit.
• Provides process, project, and change management methodology coaching/consulting support to both local and enterprise wide initiatives.
• Leads the project prioritization and scheduling activities for the business unit.
• Provides expertise to the business areas in culture/change management activities.
• Provides expertise in process planning and portfolio management activities.
• Supports the execution of the operating plan.

Minimum Requirements

• Requires a BA/BS in a related field and minimum of 10 years managing mid to large-scale change/project initiatives;
• or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences

• Experience with Star/HEDIS efforts strongly preferred.
• Ability to drive clarity, accountability, documentation and alignment across complex business and technical environments preferred.
• Strong communication skills preferred.
• Knowledge of planning models and methodology, project management and change management experience (strategic and execution) strongly preferred.
• Masters degree preferred.
• Six Sigma Black Belt preferred.

Compensation

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $115,360 to $190,344.

Location(s): Illinois, Minnesota, Virginia, Connecticut.

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution
• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs (unless covered by a collective bargaining agreement)
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources

all benefits are subject to eligibility requirements.

Job Details

Job Level: Director Equivalent

Workshift: 1st Shift (United States of America)

Job Family: BSP > Business Support

Company Overview

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Our Culture

We are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Workforce Strategy

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

Vaccination Policy

We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Equal Employment Opportunity

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

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Our Vision

Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner.Our nearly 100,000 associates serve approximately 100M+ people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health.

Equal Employment Opportunities (Repeat)

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. Elevance Health is an Equal Opportunity Employer/Disability/Veterans.