Call Center Scheduler

Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Scheduler for our Corporate office. The Scheduler responds to customer inquiries and ensures that the client is provided impeccable service. Responsibilities Handle incoming calls with a specific call guide in a warm and friendly manner: answering client questions, making appointments, and coordinating service with Service Advisors. Handle outbound calls to Schumacher clients with specific call guides in a professional and upbeat manner: reminding clients of upcoming appointments and calling for revenue generating purposes to set appointments for service due, recalls, or declined services. Participate actively in skills and knowledge enhancement with a growth mindset by attending brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies. Sit and speak on the phone for long periods of time at one station. Perform other duties as assigned by supervisor. Education and Job Requirements High School diploma or equivalent. Proficient computer skills; experience using Word, Excel, and other MS products. Excellent communicator to support relationships with all staff, clients, and visitors. Must be available to work weekdays and some Saturdays. Must be able to read, write, and speak English proficiently. #J-18808-Ljbffr