Regional Installation Manager - Roofing

Regional Installation Manager

The Regional Installation Manager is responsible for the complete operational oversight of multiple branches. Regional IMs are expected to provide one on one training and supervision to the IM and the PC. This training should be both in person and virtually. Regional IM is to instruct the IM in the following:

Installation procedures and processes on a Regional Level

• Contract Analysis - best practices for Installation
• Confirmation of project with homeowner - work with Managers weekly on improving this step
• Prep creation - feedback from payroll department on how we can improve on this step
• Ordering of material – follow trends on the supply side to ensure their region is fully stocked with materials
• Scheduling of jobs – work with Managers to show best practices for scheduling of projects
• Recruitment and training of subcontracted crews – work on how to find, hire and retain sub-contractors
• Quality control of installations – develop best install practices and train managers how to maintain strong workmanship quality through the region

Collection procedures

• Escalated incidents get sent to the Regional level, and the regional has an attempt to resolve before demand letters are sent out
• Approval of demand letters being sent to customers
• Working with legal team to file liens if necessary
• Collection of 42 day and 60 AB up to and including legal remedies

Service and Warranty fulfillment

• Timely communication with homeowners regarding service issues and warranty items
• Ensure services are kept under 45days
• Escalated incidents on services get brought to the regional manager’s attention

Office development

• Develop positive relationship with Sales department including education and review of sales information as it relates to installation and products Erie provides
• Train Admin to assist the Install dept as necessary including processing of preps and completion paperwork

Training

Regional IMs should train the IMs/PCs in person approx. 50% with the remaining time spent training and following up virtually. The ideal site visit is to be done in 3-day increments.

• Day 1- Observe IM
• Day 2- Train on existing and new responsibilities and activities
• Day 3- Review and reinforce training

Erie Home does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, any other applicable federal, state or local protected class or other non-merit factor. If, because of a disability, you need reasonable accommodation for any part of the application process, please contact Human Resources and let us know the nature of your request and your contact information.