Branch Manager

Overview This position is being posted in anticipation of staffing needs related to the planned opening of our Gorham branch in Fall 2026. Bangor Savings Bank was recently ranked by JD Power as the Highest in New England for Retail Banking Customer Satisfaction and is growing in Maine and Northern New England. Our promise is to remain true to our founders’ mission and to help our employees, customers and communities prosper. What You’ll Do Lead a team seeking to provide the world’s best customer experience. Help customers and achieve sales goals by identifying financial needs and offering appropriate services. Develop expertise in consumer and business lending to expand relationships, serving as a trusted advisor. Coach team members and oversee operations. What We’ll Do We are a top SBA and MSHA lender, a best place to work, and proud to serve Maine and Northern New England. Responsibilities Exhibit Core Values of Integrity, Respect, Responsibility, Excellence, Teamwork, Diversity, Independence and Community. Provide Leadership: Foster a positive, team‑oriented environment where employees can’t imagine working any place else. Lead the sales and sales‑coaching process to achieve individual and team goals. Invest in the community through civic engagement and strategic event sponsorship. Earn customer advocacy by personalizing experiences and being genuinely helpful. Develop external advocates through robust engagement with customers, prospects and influencers. Lead recruiting, hiring, performance management and career development of team members. Set business development, sales, and local market strategy. Engage with customers in a dynamic environment by actively listening and encouraging ongoing conversation to uncover opportunities to deepen customer relationships. Listen actively to identify financial needs, including daily banking, borrowing, saving and referral opportunities. Proactively identify, schedule and conduct external business calls to originate and expand customer relationships. Contact existing customers to review relationships, discover opportunities and onboard customers. Maintain current knowledge of features and benefits of all products, services and digital solutions. Identify and offer consumer and business loan solutions that meet borrowers’ financial goals. Handle complex service issues and enlist support of appropriate staff for advanced problem resolution. Process transactions, open accounts, and close loans in compliance with performance standards. Manage staffing levels to support the customer experience. Ensure branch facilities are functional and attractive. Follow risk management policy and procedure to ensure compliance with local, state and federal regulations. Conform to standards for punctuality, attendance and professionalism per the Employee Handbook. May travel or relocate to other branches, change schedule and perform other duties as needed. Knowledge, Skills, Experience High school diploma or equivalent required; college, business, banking or professional training helpful. Two years experience in sales, retail banking, lending, customer service and/or operations. Demonstrated advanced lending proficiency and personal computer literacy. External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis. Benefits We offer internal and external training, internships, lateral training, management training, tuition reimbursement, holistic health and wellness programs, competitive pay, rewards, recognition and incentive programs to support employees in living their best life and achieving their goals. Equal Employment Opportunity Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirms its commitment to providing equal employment opportunities to qualified persons with disabilities, veterans and disabled veterans. No question on this application is intended to secure information to be used for discrimination; this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days; if, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank provides workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment; an employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr