Bilingual Leasing and Occupancy Specialist II (Mystic Place)

Leasing And Occupancy Specialist II

WinnCompanies is looking for a Leasing And Occupancy Specialist II to join our team at Mystic Place, a 465-unit market-rate and affordable residential community located in Medford, MA.

In this role, you will perform all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times.

Responsibilities:

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval during the application or recertification process.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements:

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• SHCM certification.
• Bilingual in English and Spanish/Portuguese/Haitian Creole.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Benefits & Perks Eligible full-time U.S. employees enjoy a competitive benefits package, including:

• Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service
• Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options
• 401(k) with company match and company-paid life, AD&D, and long-term disability insurance
• Tuition reimbursement, professional development opportunities, and career growth resources
• Wellness programs, employee assistance resources, commuter benefits, and employee discount programs
• Flexible and hybrid work options for eligible positions