Director of Operations Primary Care

Job Description

Job Description

Our Mission

All of us, for each of you, every time.

Together, serving as the trusted regional healthcare partner.

Listen~Love~Respect~Excel~Innovate

At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We’re committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve.

Ensures the implementation of operating policies, procedures, and principles within the assigned practices/offices. This includes assisting in developing operational plans and associated operating and capital budgets for each practice/office, directing the implementation of plans, and ensuring the financial success of assigned practices/offices. The Director of Operations is also responsible for supporting development of the strategic and tactical plan to accomplish goals established by Samaritan Healthcare. The Director of Operations supervises Clinic Supervisors, guides and assists them in managing the operations of their assigned offices, and leads implementation teams which are responsible for projects and initiatives within his/her region. Meets with and provides administrative support to the Physicians for his/her assigned region and functions as the key implementer of the policies, procedures, and principles adopted by Samaritan Healthcare.

This a full-time salary exempt role.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES/LEADERSHIP PILLARS

1. Relational Leadership: Make positive effective relationships a priority.
   1. Relationship Orientated; developing and fostering relationships through respect, open communication, trust and partnership.
   2. Developing the campus to serve the region
   3. Valuing patients, families, employees, community, physicians, & partners
   4. Volunteerism (Ambassador for Samaritan) and participates in community events
   5. Active participation, representing the interests of Samaritan, in professional associations
   6. Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports.
   7. Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award.
   8. Promoting Wellbeing
2. Strategic: Champions of the vision and strategies of Samaritan
   1. Active involvement in the planning process
   2. Inspiring alignment and development of operational practices to achieve business goals
   3. Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
   4. Building partnerships to maximize Samaritan achievement
   5. Business Planning
   6. Consistency and accountability
3. Operations: Effectively oversees and directs day-to-day operations.
   1. Efficiency
   2. Staffing and work assignments
   3. Patient Care
   4. Work Flow
   5. Resources/equipment/materials
   6. Keeping professional knowledge and skills current to make operations work effectively
   7. Project and Process Management
   8. Improving Communication – through communication boards, huddles and department meetings
4. Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability.
   1. Develops and fosters an employer of choice culture
   2. Attracts, develops and retains talent
   3. Evaluates competency and education
   4. Employee Relations
   5. Recognition
   6. Coaching
   7. Discipline and counseling
   8. Expectations and accountability
   9. Involvement and communication
   10. Relationship, connection and employee engagement
   11. Employee safety and security
   12. Legal, regulatory and policy compliance
   13. Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts)
   14. Effective Hiring & Onboarding – through peer panel interviewing, behavior based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90).
5. Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department.
   1. Demonstrated through – Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
   2. Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
6. Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others.
   1. Inspires and assures alignment with family centered patient care.
   2. Regulatory compliance (DNV, DOH, Stark, etc)
   3. Data analysis and development of appropriate initiatives
   4. Promotes best practice
   5. Active involvement in committees, teams, etc
   6. Outcome improvement through data analysis
   7. Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee -driven team structures.
   8. Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards.
7. Technical / Professional Knowledge: Achieve and maintain a level of knowledge / competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development.

EDUCATION & EXPERIENCE

• Education:

1. 1. Bachelor's degree in relevant field, such as business, health care, marketing or communications.
   2. Master’s Degree in health care administration, business administration, public administration, or other pertinent field (preferred but not required).

• Experience:

1. 1. Minimum 5 years’ experience in ambulatory medical services management and/or physician practice management. Multiple specialty medical practice experience preferred.
   2. Minimum 5 years’ experience in management and supervisory leadership.

• Skills/Competencies:

1. 1. Knowledge of physician practice financial administration and payor reimbursement.
   2. Skill in project planning and management ad ability to oversee and coordinate various projects and activities concurrently.
   3. Ability to formulate and carry out operational plans for physician practices.
   4. Knowledge of legal issues relating to physician-owned practices and employed physicians.
   5. Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. Sound conflict management skills.
   6. Demonstrates competency on equipment listed on department specific checklist.
   7. Ability to demonstrate superior presentation skills.
   8. Ability to demonstrate critical thinking, analytical and process improvement skills.
   9. Ability to handle highly confidential data required.
   10. Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
   11. Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.

DIRECT & INDIRECT REPORTS:

• Direct Reports: Clinic Supervisor(s)
• Indirect Reports: All clinic staff in area of oversight

PHYSICAL REQUIREMENTS:

1. Occasional prolonged standing/walking. Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling.
2. Mild physical effort, lift/carry up to 25+ lbs.
3. Good reading eyesight; full visual acuity, depth perception, and color perception.
4. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.