Operations Associate

Operations Associate

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Operations Associate independently drives day-to-day and central operations across the department, spanning care team coordination, onboarding and systems administration, event planning, project coordination, and AI-enabled product and process innovation. The role exercises independent judgment to analyze operational issues, recommend and implement solutions, and partner with leadership, clinical teams, and cross-functional stakeholders to improve efficiency, scalability, and the clinician and team experience.

The Operations Associate partners with cross-functional stakeholders to optimize processes, improve efficiency and effectiveness, and support informed business decisions. This role also serves as a key resource for operational reporting, continuous improvement, and decision support, providing guidance and subject matter expertise on complex business and operational needs.

You Will

• Care Team Operations & Coordination: Independently manage day-to-day operational support for clinicians and care teams, including supply and inventory management, equipment logistics, shared inbox and request intake, communications platform administration, and distribution list and provider directory/website updates. Track clinician continuing education and other operational compliance
• Onboarding, Offboarding & Systems Administration: Own the end-to-end onboarding and offboarding process for clinicians and staff across HR, Credentialing, IT, Applications, and clinical leadership; validate that access, equipment, and training are complete and day-one ready. Serve as administrator for clinical communication and operational platforms (e.g., Hucu, Monday.com), including user provisioning and deactivation, location and panel configuration, on-call schedules, troubleshooting, and vendor escalation.
• Operational Reporting & Performance Analysis: Monitor, analyze, and report operational and performance metrics (e.g., visits per day/week, open notes, documentation, request volume, turnaround time, onboarding readiness); identify trends and root causes and recommend actions to leadership. Build and maintain dashboards, trackers, and leadership-ready summaries that support data-driven decisions.
• Product Innovation, AI & Automation: Identify, evaluate, and implement AI-enabled and automation solutions (e.g., Microsoft Copilot, generative AI, robotic process automation, intelligent document processing) to reduce manual work and improve operational efficiency. Partner with product, IT, and clinical teams to define workflow requirements, user stories, and acceptance criteria for internal tools and platforms; support testing, pilots, rollout, end-user training, and adoption tracking.
• Event Planning & Team Engagement: Plan and execute department-wide meetings and events, including recurring All Team meetings, in-person sessions, trainings, and leadership offsites; own agenda development, content intake, presenter coordination, venue and virtual logistics, budget tracking, and run of show. Capture decisions and action items and drive follow-through to completion.
• Central Operations Support: Provide operational support to Embrace's core central services, including the CareConnect 24/7 call center, pharmacy, behavioral health, and care/case management. Coordinate workflows, handoffs, and escalations between these services, clinicians, and field care teams so members get seamless, timely support. Monitor central service performance and volume trends, identify gaps and friction points, and partner with service leads to recommend and implement process, staffing-coverage, and technology improvements as Embrace grows. Prepare briefing materials, presentations, and communications for leadership and cross functional forums.
• Project & Program Coordination: Lead or coordinate operational projects and cross-functional initiatives, including new market launches, go-lives, and workflow rollouts; develop project plans, timelines, and status updates, manage dependencies, and escalate risks.
• Vendor & Partner Management: Serve as an operational point of contact for vendors and community partners; support vendor evaluation and diligence, monitor service levels and deliverables, resolve issues, and escalate as appropriate.
• Process Improvement & Standardization: Identify operational friction, recommend standardized workflows and best practices, and lead improvement efforts from analysis through implementation; measure impact and sustain gains across teams and markets
• Stakeholder Communication & Issue Resolution: Serve as a liaison across leadership, managers, Medical Directors, clinicians, care coordination, and central SCAN teams; triage and resolve operational, technology, and partner issues using sound judgment on escalation, and track recurring themes for systemic improvement. Adhere to all quality, compliance, and regulatory standards to achieve SCAN outcomes.
• Sr / Lead Role (prioritizes assignments, provides assistance, scheduled work, but does NOT directly supervise
• Other duties as assigned.
• Actively support the achievement of SCAN's Vision and Goals.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Your Qualifications

• Bachelor's Degree or equivalent experience required.
• 3+ years experience in complex business operations such as healthcare operations, care coordination, clinic or practice operations, project coordination, or supply chain operations, including:
• Independently managing operational processes end to end (e.g., onboarding, intake and request management, supply or vendor operations) with minimal supervision.
• Coordinating cross-functional projects or initiatives, including planning, tracking, and reporting status to leadership.
• Analyzing operational data and translating findings into recommendations and executive-ready materials.
• Graduate or Advanced Degree preferred.
• Project management (e.g., CAPM, PMP), Lean Six Sigma, or AI/automation certifications preferred.
• 5 years of related experience in business operations, business analysis, operational analysis, or a related field preferred
• Hands-on experience applying AI tools (e.g., Microsoft Copilot, generative AI), automation platforms (e.g., Power Automate), or supporting product/workflow design and implementation; familiarity with value-based care, mobile or primary care delivery, and process improvement methodologies (e.g., Lean Six Sigma).

What's in it for you?

• Base salary range: $70,304 to $84,143 annually
• Work Mode: Mostly Onsite- This is a hybrid position. Employees who live locally are expected to follow SCAN in-office schedule (currently Tuesdays and Wednesdays). SCAN's headquarters is currently located in Long Beach, California, and is expected to relocate to Cerritos, California, in 2027.
• Annual bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other