Strategic Account Manager- Tank Cleaning

Strategic Account Manager Full Time Sales Chunchula, AL, US 3 days ago Requisition ID: 3726 If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. SES offers eligible employees comprehensive benefits packaging including: Free Life and AD&D Insurance 401K with 4% Company Match Paid Time Off -First Year! Paid Holidays Position Summary The Strategic Account Manager is responsible for selling industrial cleaning services and managing the execution of the jobs sold. The ideal candidate excels in customer service, has strong people skills, and can successfully manage the relationship from sales to job completion in the field. This role requires close collaboration with the operations team and includes a 50/50 compensation split based on sales and billable time in the field. Essential Duties and Responsibilities Actively seek new business opportunities and establish strong relationships with customers. Identify customer needs and offer solutions emphasizing safety, quality, and efficiency. Collaborate with Branch Operations to maintain a robust pipeline of potential projects and customers. Participate in customer meetings and contribute to the setup of new customers in the system. Provide cost estimates and assist in developing pricing strategies for potential projects. Ensure excellent customer satisfaction by addressing complaints or service issues quickly and effectively. Oversee the successful execution of industrial cleaning services, ensuring jobs are delivered safely, on time, and within budget. Manage the job execution in the field, leading the team in ensuring compliance with safety standards and customer expectations. Ensure all job-related data is accurately entered into the CRM for proper billing and documentation. Regularly communicate with the Branch Manager and operations team regarding the status of ongoing and upcoming projects. Act as a safety champion, driving a zero-accident culture by correcting unsafe behaviors and promoting safety initiatives. Ensure compliance with all company policies, including safety procedures and best practices. Support staff development by promoting automated equipment and techniques that drive safety and operational efficiency. Work closely with Branch Operations to resolve service-related issues and ensure all resources are available to meet customer needs. Collaborate with the operations team to meet budgetary goals while maintaining customer satisfaction and job efficiency. Assist in evaluating Field Service staff by providing input on performance and helping to identify areas for development and improvement. Support special projects and emergency response operations as needed. Maintain and develop the company's image and reputation with customers and vendors. Update skills and knowledge to meet the evolving needs of the business. Perform other duties as assigned to ensure the successful operation of the branch. Education and Experience Required Strong sales and customer relationship-building skills. Proven experience in project management, particularly in managing projects from sales through completion. Excellent communication skills, both written and verbal Preferred Strong problem-solving abilities and attention to detail. High level of professionalism, ethics, and customer-focused attitude. Ability to manage multiple priorities and work under tight deadlines. Leadership skills to motivate and guide teams in the field. Service Leadership Execution Job Demands and Work Environment Frequent walking, standing, and sitting for extended periods. Occasional lifting and moving of equipment up to X lbs (adjust as necessary). Ability to work in industrial environments, including exposure to loud noise, heavy machinery, and potential environmental hazards. Use of Personal Protective Equipment (PPE) as required. Ability to manage multiple priorities under deadlines, analyze operational challenges, and make high-stakes decisions. Strong problem-solving skills and ability to adapt to rapidly changing environments Travel required, including overnight stays as needed Please note this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The position will also undertake other responsibilities and duties that may be assigned by SES from time to time. SES is an Equal Opportunity Employer and complies with all federal, state, and local employment laws, including the Americans with Disabilities Act (ADA). Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions. SES provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local laws. This job description is not a contract of employment. Employment is at-will and may be terminated at any time with or without cause. #J-18808-Ljbffr