Enterprise Customer Success Manager - NYC

Welcome to Chargeflow

Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it.

Who We're Looking For - The Dream Maker

 We’re looking for an Enterprise Customer Success Manager who can drive customer engagement and retention through strategic communication initiatives, including crafting effective email marketing campaigns, delivering impactful product updates, and executing growth strategies to accelerate user adoption and engagement.

Your Arena:

• Manage Chargeflow’s post-sale engagement from onboarding and integration through value demonstration to successful retention and expansion.
• Create trusted-advisor-level relationships with relevant stakeholders (IC to C-level) to ensure constant delivery and advertisement of core and incremental value, KPI-oriented activities, and positive ROI.
• Support Chargeflow’s clients by conducting training sessions, webinars, and meetings to promote the product and platform across all levels to empower our client’s growth efforts and chargeback impact on the business.
• Understand client needs and assist with development prioritization, feature alignment, and overall product evolution according to Chargflow’s strategic roadmap and market trends.
• Cultivate a customer-centric mentality while collaborating closely with the product and sales teams to provide the VOC and communicate customer feedback to strengthen Chargeflow’s operational components around insights, growth, retention, and expansions.

REQUIREMENTS

What It Takes:

• 3+ years of customer success experience at a data-driven B2B SaaS company dealing with multi-level stakeholders
• Ability to extract actionable insights from large data sets, create impactful visualizations, and tell compelling stories through data
• Tech-oriented. Resourceful and out-of-the-box thinker who can work through problems and execute at a fast-growing company
• Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments
• Experience within the financial domain - an advantage
• Native level English

We offer added benefits such as:

• Weekly Happy Hours
• 401(k) retirement plan with company match
• Health benefits
• Commuter Benefit
• & More...

The annual salary range for this position is $130,000-145,000 USD.

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.

Backed by $49M led by Viola Growth, OpenView, Sequoia Capital and other top tier global investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.

**This is a hybrid position from our NYC offices**