Lead e-Billing Specialist

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at

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We are one of the fastest growing firms in the nation, and have offices in Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

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Benesch is proud to announce the opening for a Legal Billing Specialist in our Cleveland office! This position is hybrid and has work from home flexibility.

Position Summary:

Do you have 5 or more years of e-Billing experience in a law firm? Are you looking for a position that will allow you to utiliize your experience to help a team grow and provide mentorship and direction to others? Then you may be interested in our  Lead e-Billing Specialist opportunity. This role is perfect for a natural problem solver with a background in legal e-billing who is detail-oriented and desires a strong sense of accomplishment at the end of the day. Join Benesch and play a pivotal role in shaping the financial success of our organization.

The Lead e-Billing Specialist is responsible for overseeing daily e-Billing operations, supporting e-Billing specialists, and ensuring client invoice submissions are accurate, timely, and fully compliant with billing guidelines. This position serves as the primary escalation point for client electronic billing issues and system challenges, while also coordinating with internal teams such as Billing, Collections, and Client Value. The Lead e-Billing Specialist plays a key role in managing complex e-Billing platforms, enforcing workflow standards, and improving e-Billing performance across the firm.

Essential Functions:

1. Provides daily direction and task prioritization for e-Billing team members.
2. Assigns work based on urgency, deadlines, and department workload.
3. Oversees invoice submissions across multiple e-Billing platforms (BillBlast, Legal Tracker, TyMetrix360, CounselLink, Brightflag, Collaborati, etc.).
4. Ensures invoice compliance with Outside Counsel Guidelines (OCGs), rate arrangements, client-specific restrictions, and vendor onboarding protocols.
5. Manages client billing exceptions, rejections, and appeals; serve as primary escalation point for client or internal billing issues.
6. Monitors key metrics such as submission cycle times, rejection rates, appeal outcomes, budget status, and accruals.
7. Trains and mentors e-Billing team members on platform functionality, compliance rules, and firm standards.
8. Maintains and enforces standardized e-Billing workflows and documentation.
9. Develops and maintains internal SOPs and site-specific billing process documentation.
10. Coordinates with Client Value team to implement approved rates, AFAs, and billing structures.
11. Identifies workflow inefficiencies and partner with e-Billing Supervisor to implement continuous improvement initiatives.
12. Serves as subject matter expert on e-Billing platforms, including LEDES formats, manual file handling, and billing software configuration.
13. Communicates professionally with attorneys, clients, and internal departments to resolve issues and support accurate billing.
14. Performs other duties as assigned.

Qualifications :

The Lead e-Billing Specialist must have a minimum of five years of law firm e-Billing experience. Experience with multiple e-Billing platforms, including Legal Tracker, CounselLink, TyMetrix360, and similar systems. Strong knowledge of LEDES billing formats, UTBMS codes, and OCG compliance. Aderant and BillBlast experience strongly preferred. Prior leadership or team oversight experience required. Experience training others and developing or maintaining process documentation preferred. Effective communication and critical thinking skills. Ability to manage deadlines, prioritize competing demands, and maintain accuracy under pressure. Proficiency in Excel, Word, and billing software platforms. Flexibility to work overtime as needed.

The salary range for this position is $78K to $95K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at View phone number on click.appcast.io or email Christine Watson at View email address on click.appcast.io.