Program Specialist- Community Care Hub Data Systems

Overview AgeOptions is recognized nationally as a leader in developing and helping to deliver innovative community-based resources and options to older populations in transition. Through our network of community agencies, we serve approximately 200,000 people annually. Our Community Care Hub connects individuals seeking to improve their health and well-being with programs proven to achieve those goals. This position is at the heartbeat of those efforts. Our offices are located in downtown Oak Park, Illinois, near the Green Line "L" and Metra train station. The role is a hybrid position requiring travel across the greater Chicagoland area. Responsibilities Data Management and Reporting: Maintain the database platform, integrating data from delivery partners, ensuring data integrity and resolving system issues. Design and develop dashboards, reports, and metrics to support the program. Contract Management and Compliance: Manage delivery partner contracts, develop tracking systems and tools to monitor compliance. Track and monitor HIPAA compliance and safeguard information, maintaining program integrity. Partner Support and Relationship Management: Provide technical support and guidance to delivery and referral partners. Train new facilitators and partners on program standards and expectations. Digital Systems, Tools and Website Administration: Design, update and troubleshoot content on the program's website to ensure accuracy and usability. Create, review and maintain digital forms to support data collection and workflow processes. Required Experience At least 2 years of experience in data collection and analysis, database management, and website management. At least 2 years of experience in research or program planning in social services and developing program evaluation tools. Associate's degree in social sciences, human services, public health, data systems, business administration or a related area if no job experience. Strong communication skills, verbal and written, with the ability to convey information clearly to diverse audiences. Strong, demonstrated project management skills and experience. Proficiency with Microsoft Office Suite including Word, PowerPoint, and advanced Excel. Experience with Power BI, Cumulus, and WIX Studio is a plus. Competencies for Success Ability to prioritize tasks, meet deadlines, and maintain high detail while considering diverse perspectives. Flexibility to adapt to changing priorities and deadlines. Accountable, self‑starter with a passion for the mission, vision, and values. Acts to understand others' perspectives, foster open dialogue and adapt communication style for various audiences, being approachable and respectful. Experience working in team environments that value and leverage diverse viewpoints. Capacity to manage multiple tasks simultaneously, effectively working both independently and with an inclusive team. Travel and Work Environment Must be willing and able to travel within the greater Chicagoland area (primarily suburban Cook County) regularly. This full‑time role includes a hybrid work model with responsibilities in the office, in the field, and remote work as needed. Equal Opportunity Employer AgeOptions is an Equal Opportunity Employer. Diversity is celebrated, and we are committed to creating an inclusive environment for all. Benefits The starting salary range for this role is $45,000–$60,000 annually, based upon an individual's experience, education, and certifications. AgeOptions makes a 5% contribution to your 403(b) plan, regardless of your own contribution. The role includes medical, dental, and vision plans. Keyword: operations, social services operations #J-18808-Ljbffr AgeOptions