Technology Operations Manager

Tech Valley Talent (TVT) has a great long-term role as a Computer Operations Manager DURATION: 24 Months LOCATION: Celebration, FL– Onsite PLEASE NOT THIRD PARTIES ONLY W2 Qualifications: Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Minimum of 7 years of IT work experience with exposure to multi-platform environments. Day-to-Day tasks: Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations. Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers. Develop and implement IT service management processes: incident, problem, change, and request management. Coordinate and support enterprise-wide software rollouts, updates, and patch management activities. Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction. Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities. Responsible for reading and following the Department’s Procedures and Policies. Responsible for understanding and enforcing the Department’s Policies and Procedures. Responsible for documenting solutions to Technology issues. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources. Perform other related duties as assigned. Ability to lift up to 50 lbs. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather. TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment. #J-18808-Ljbffr