Unified Communications Engineer

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.

Koniag Information Technology Services (KITS), a Koniag Government Services company, is seeking a Unified Communications Engineer with a secret clearance to support our Army customer in Huntsville, Alabama. This position requires on-site presence in Huntsville, Alabama.

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

The Unified Communications Engineer I will be responsible for supporting the global UC/VTC network that provides Telepresence, videoconferencing, and teleconference services to Army enterprise customers worldwide. This on-site role will focus on providing engineering support for the management, configuration, installation, and maintenance of the Army Materiel Command's (AMC) state-of-the-art Unified Communications and Video Teleconferencing (UC/VTC) network. The ideal candidate will have experience with enterprise-level UC systems, video conferencing technologies, and security compliance in a DoD environment.

Principal responsibilities will include but are not limited to:

• Provide engineering support for UC/VTC systems and infrastructure
• Develop solutions to complex problems in H.323 and Session Initiation Protocol (SIP) systems
• Deliver top-level support for telepresence and video conferencing technologies
• Provide operational support and performance analysis of global collaborative services
• Ensure supporting infrastructure is stable, reliable, and optimized
• Maintain, configure, upgrade, and manage all UC/VTC infrastructure components including:
  • Cisco Meeting Servers
  • Video Communication Servers
  • Multipoint Control Units
  • Gatekeepers
  • Call managers
  • Content servers
  • Telepresence management suites
  • CODECS
  • UC soft-client solutions
  • Virtualized appliances
• Evaluate Information Assurance Vulnerability Alerts (IAVAs) and security-related updates
• Determine security update impacts on the UC environment
• Apply firmware updates and patches to mitigate identified vulnerabilities
• Implement Security Technical Implementation Guides (STIGs) as defined by AMC ISSO
• Follow all security requirements including password management
• Assist with and provide input for Risk Management Framework (RMF) accreditation documentation updates
• Manage internal dial plans for all associated UC systems
• Ensure interoperability with external organizations across DoD and Army
• Work with system vendors for advanced troubleshooting
• Process Return Material Authorization (RMA) requests as needed

Education and Experience:

Required:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; or equivalent combination of education and experience
• 2+ years of experience supporting UC/VTC systems and infrastructure
• Experience with Cisco collaboration products and technologies
• Background in supporting enterprise communication systems
• Knowledge of H.323 and SIP protocols
• Active secret clearance

Required Skills and Competencies

• Experience with Cisco Meeting Servers, Video Communication Servers, or similar platforms
• Knowledge of video conferencing infrastructure components and architecture
• Understanding of telepresence systems and technologies
• Experience configuring and maintaining UC soft-client solutions
• Familiarity with virtualized communication appliances
• Knowledge of security compliance requirements and vulnerability management
• Experience applying firmware updates and patches to communication systems
• Understanding of STIG implementation and security compliance
• Ability to manage dial plans and ensure system interoperability
• Experience with troubleshooting complex UC/VTC issues
• Knowledge of network protocols as they relate to real-time communications
• Ability to work with vendor technical support for advanced issue resolution
• Experience with RMA processes and procedures
• Understanding of documentation requirements for government systems
• Strong problem-solving and analytical skills
• Excellent communication abilities, both written and verbal
• Ability to obtain and maintain required security clearances
• Willingness to work on-site in Huntsville, Alabama

Desired Skills and Competencies:

• Cisco certifications (CCNA Collaboration, CCNP Collaboration, or similar)
• Experience working with DoD or Army communication systems
• Knowledge of Risk Management Framework (RMF) processes
• Familiarity with DoD security requirements and compliance
• Experience supporting global, distributed communication environments
• Background in network engineering or administration
• Knowledge of Quality of Service (QoS) as it applies to real-time communications
• Experience with Session Border Controllers (SBCs)
• Familiarity with cloud-based collaboration solutions
• Understanding of voice and video codecs and optimization
• Experience with performance monitoring and analysis tools for UC systems
• Knowledge of bandwidth management for video communications
• Experience supporting executive-level video conferencing needs
• Background in UC system capacity planning
• Familiarity with current industry trends in unified communications

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at View email address on aiapply.co or by calling View phone number on aiapply.co to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

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