Service Coordinator

Bravas Service CoordinatorBRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.The Bravas Service Coordinator is responsible for allocating the company's deployable service resources. The SC will schedule the arrival dates for technicians and subcontractors to arrive at job sites, while ensuring adequate communication with the client. The position will also maintain records of completed work or deliveries to assist with Service Invoicing and warranty information. The scheduler may also be required to communicate expected shipping to affected clients.Responsibilities:Provide Sales positions with available dates for requested resourcesUpdate work orders and job software so that all parties are up to speed on dispatch detailsSeek verification from warehouse and purchasing managers regarding expected arrival of productsManage all communications of upcoming appointments to customers including delays and late arrivals.Obtain gate codes and site access requirements and communicate to deployed teamsPrioritize resources in alignment company values ensuring customer's needs are metInform all parties of delays, cancellations and any scheduling restrictionsParticipate in departmental meetings as requiredModify schedule as needed.Read daily notes, disseminate reported information appropriately, and coordinate required action itemsSchedule effectively regarding priority of service needs, drive time and expected technician efficiencyBe able to deal with high profile clients and their personnelFiscal responsibility for all assets assigned and property within SM's careCustomer service, including the ability to work with high profile and high demand customersGuardianship and preservation of client confidentiality and network/home securityAdherence to state and federal laws, including adherence to traffic laws.Qualifications:Ability to multitask and put the pieces of a puzzle together.Time management and logistics experience would be beneficial.Computer skills needed with the ability to become competent in-house job management software.Ability to manage time wisely while unsupervised is an advantage.Physical Requirements:May require standing or stooping for extended periodsAbility to work in tight spaces & at ladder heightBravas Benefits:BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.This is a hybrid-work role.All candidate information will be kept confidential according to EEO guidelines.We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.