Office & Soft Services - Workplace Exp Coordinator

CBRE Workplace Experience Coordinator

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Core Responsibilities

• Serve as a warm, polished first point of contact for employees and visitors; issue visitor/parking badges and adhere to site security protocols.
• Support meeting and event logistics including room booking, setup/tear-down, and supply coordination.
• Assist with vendor coordination and communication to support Workplace Experience services.

• Receive, audit, and log all incoming deliveries; reconcile items against documentation and ensure same-day delivery whenever possible, or communicate next-day expectations.
• Maintain strict chain of custody and confidentiality for inbound and outbound mail, including accountable packages.
• Prepare outgoing shipments (FedEx/US Government Client), ensuring appropriate packaging, labeling, and compliance.
• Monitor, maintain, and restock mailroom and postage supplies.

• Oversee the copier/MFD fleet (Client), serving as the first point of escalation for service issues, paper/toner replenishment, and basic troubleshooting.
• Maintain clean, organized, and fully stocked supply rooms, copy and print stations.

• Conduct routine "walk-the-space" rounds with a strong attention to detail; reset conference rooms, common areas, pantries, and supply stations to established standards.
• Support open/close routines for front-of-house and shared spaces; submit and track janitorial and maintenance work orders as needed.

• Collaborate with the Workplace Experience team to support onboarding/offboarding tasks, event preparation, and general office operations.
• Identify opportunities to streamline processes and elevate the employee and guest experience.

• Follow property-specific emergency, safety, and security procedures and escalate issues promptly when required.

Skills & Characteristics (What Great Looks Like)

• Hospitality mindset & polish: Professional, warm, confident communication with the ability to remain calm and poised under pressure.
• Highly organized & detail-driven: Meticulous follow-through, accurate logging/labeling, and disciplined chain-of-custody practices.
• Trustworthy & discreet: Handles all sensitive information and deliveries with confidentiality and care.
• Proactive problem solver: Spots issues early (supplies, equipment, space readiness), proposes solutions, and drives them through to completion.
• Team-first collaborator: Works seamlessly with Workplace Experience colleagues, building partners, and vendors to uphold workplace standards.
• Tech-comfortable: Quickly learns and navigates workplace systems (badging, room booking, CMMS/work orders, shipping tools).

Key Success Metrics

• Mail SLAs: Timeliness, accuracy, and zero chain-of-custody lapses.
• Front-of-house satisfaction: Positive employee/visitor feedback and service experience.
• Workplace readiness: Consistent achievement of space-reset standards and audit scores.
• Equipment uptime: Responsive and effective first-line copier/MFD support.
• Process improvements: Demonstrated enhancements that reduce friction and elevate service.

Work Schedule & Environment

• On-site role during core business hours, M-F 7:30 to 4:30pm, with flexibility for events, high-volume delivery days, and occasional early/late front-of-house coverage

Interview Process:

In person interviews