Systems Analyst

Senior Departmental Systems AnalystMetro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.Performs systems analysis and coordinates the development of systems and/or applications of a specified function or area within a department. The Senior Departmental Systems Analyst position implements, supports, and maintains the technology and systems related to the agendas, reports, and meetings of Metro's Board of Directors. This position also performs systems analysis to optimize application functions or processes within the purview of the Office of Board Administration's Board Systems, Development, and Infrastructure team and will be required to have alternative work hours approximately five (5) days per month.Examples of DutiesResearches functional areas to determine information systems needsPerforms requirements analyses, feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned departmentDesigns technical systems specificationsProvides input to consultants regarding systems needs and acceptability of alternativesEvaluates systems to ensure that requirements are properly satisfiedVerifies vendor compliance with contract and work planMonitors systems performance and responds to systems emergenciesTroubleshoots, analyzes, and resolves system problemsPrepares cost/benefit analysis reports for information processing systems and develops associated justifications for the acquisition of systems products and servicesPrepares reports, systems training manuals, and technical systems documentationCreates and modifies microcomputer programsDevelops advanced microcomputer analytical models and report programs using specified software packagesDesigns advanced decision support tools and models used for decision makingParticipates in department information security, disaster recovery, and safety programsParticipates in evaluation and awards of contracts to information systems vendorsOversees, trains, and motivates assigned staffMay be required to perform other related job dutiesMinimum QualificationsA combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:Bachelor's Degree in Computer Science, Information Systems, or a related fieldThree years of relevant experience performing systems analysis or computer programming work; some positions in this class may require specialized experience in area of assignmentA valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functionsPreferred QualificationsExperience implementing, managing, or administering Board Management and/or Records Systems according to best practices or industry standardsExperience developing and managing data analytic reports with advanced proficiency in Excel and Structured Query Language (SQL)Experience analyzing operational processes and workflows, evaluating alternatives, and providing recommendationsExperience providing customer service to diverse stakeholder levels, including executives, elected officials, and the public at large and communicating effectively across technical and non-technical groupsExperience implementing and/or managing machine learning (ML) or natural language processing (NLP) or artificial intelligence (AI) projects positioned at the intersection of technology and businessEssential KnowledgeKnowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)Theories, principles, and practices of specified application areas, systems analysis, and statistical methodsApplicable local, state, and federal laws, rules, and regulations governing information systemsCapabilities of large-scale computer systemsPrinciples of supervisionSkill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)Analyzing and designing data processing systems in a specified application areaManaging projects, applications, and programsTroubleshooting system problemsNavigating and customizing web-based collaborative platforms, such as SharePointAnalyzing situations, identifying problems, and recommending solutionsExercising sound judgment and creativity in making decisionsCommunicating effectively orally and in writingInteracting professionally with various levels of Metro employees and outside representativesTraining users in implemented systemsAbility to (defined as a present competence to perform an observable behavior or produce an observable result)Perform complex systems analyst workPrepare comprehensive reports and correspondenceDetermine strategies to achieve goalsMeet tight time constraints and deadlinesMulti-task and work in a fast paced, team-oriented environmentThink and act independentlyUnderstand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreementsWork effectively in a team environmentRead, write, speak, and understand EnglishWorking ConditionsTypical office situationClose exposure to computer monitors and video screenPhysical Effort RequiredSitting at a desk or tableOperate a telephone or other telecommunications device and communicate through the mediumType and use a keyboard and mouse to perform necessary computer-based functionsCommunicating through speech in the English language requiredMetro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program.Selection ProcedureApplicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.Application ProcedureTo apply, visit Metro's website at and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro locations:METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun)Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun)East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon)Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun)Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun)Telephone: View phone number on click.appcast.io or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.*Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.Benefits*Please refer to the applicable benefit type (Regular or Temporary