Client Service Manager

Client Services ManagerSenior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.Key ResponsibilitiesServe as the primary contact for clients and families.Coordinate and manage client schedules and caregiver assignments.Work closely with caregivers and scheduling staff to ensure reliable coverage.Conduct client assessments, visits, check-ins, and reassessments.Maintain accurate care plans, client records, schedules, and documentation.Monitor client satisfaction and address concerns promptly.Build strong relationships with clients, families, caregivers, and healthcare professionals.Identify changes in client needs and adjust services or schedules accordingly.Assist with caregiver call-outs, schedule changes, and coverage needs.Follow up on concerns through resolution and ensure clear communication.Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.Qualifications3–5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.Strong scheduling, organization, communication, and problem-solving skills.Excellent customer service and relationship-building abilities.Ability to manage multiple clients, caregivers, and priorities.Comfortable handling difficult conversations professionally and compassionately.RN/LPN license is a plus but not required.Valid driver's license and ability to travel locally for client visits.What We OfferCompetitive salaryHealth, dental, and disability benefitsPaid time offMileage reimbursement or company vehicle, depending on roleTraining and professional developmentSupportive team environmentOpportunity to make a meaningful difference in the lives of seniors and their familiesJoin Senior Helpers and help ensure every client receives exceptional, consistent, and compassionate care.