Account Product Coordinator

Account Product Coordinator

Visual Image Photography is hiring a full-time Account Product Coordinator to work in our corporate office in Cedarburg, WI.

While the title says "Account Product Coordinator", the day-to-day reality is a blend of Technical Production and Account Management. You aren't just managing timelines; you are the person actually pushing the buttons in specialized software to ensure a thousand high school athletes get their posters, banners, and team composites correctly and on time.

What You Actually Do:

• The Technical Heavy Lifting: You'll be using Kodak DP2 (high-volume pro lab software) to process digital images and turn them into physical products.
• The Quality Police: You oversee the specialty production processmaking sure every kid is included, names are spelled right, and the design looks sharp before it goes to print.
• The Client Concierge: When an Athletic Director (AD) has a question or a crisis, they call you. You manage the "human" side of the orders.
• The Logistics Hub: You sit in the middle of everyonethe designers who make the art, the lab techs who print it, and the sales team who promised the delivery date.

Key Responsibilities:

• Production Management: Oversee all stages of digital asset and ordering workflow, including use of proprietary software (Kodak DP2) and internal systems. This includes fulfilling product orders, invoicing, meeting tight deadlines, overseeing the Team Composite approval process, and maintaining the Production Tracker.
• Client Relations: Serve as the primary contact for High School and Middle School athletic departments to ensure successful product delivery and customer satisfaction. You will assist with client needs, maintain the CRM, and build long-lasting relationships with administrative teams.
• Cross-Functional Teamwork: Collaborate with Account Managers, Scheduling, Design, and Lab employees to ensure seamless workflow and maintain quality standards. Communicate new product and service processes to athletic departments.

Qualifications:

• Demonstrated ability to prioritize and manage multiple simultaneous deadlines in a high-volume production environment.
• Expertise in critical thinking and complex problem resolution.
• Proficiency in Google Workspace and Microsoft Excel.
• Experience with CRM or Project Management tools.
• Exceptional verbal and written communication skills.
• High degree of adaptability, independent initiative, and successful team collaboration.

Additional Requirements:

• A positive attitude, strong work ethic, and willingness to learn.
• Physical ability to perform the demands of the role, including extended periods of computer work.
• High school diploma or equivalent

Start Date: Monday, July 6, 2026

Compensation:

• Salary: $15-20/hour depending on experience
• Employment type: Full time
• Location: In-office (Cedarburg, WI)
• Benefits: 401K, PTO, Health, Dental, Vision, Employee lab discount

Who We Are:

We are a third generation family owned business. In 1950, William Hayes opened a studio in Shorewood, WI. His son, Tom Hayes purchased Hayes Studio in 1972. Visual Image Photography was started in 1978 by Tom Hayes. Our goal since we began has been to take the best picture possible every time we press the shutter. In 2016, Tom's daughter Courtney became the new owner of VIP when he retired. The foundation of being committed to creating beautiful portraits continues to be a family tradition for over 75 years.

Our work culture is built on a team oriented mindset that has fun and brings a smile to the job everyday. Teaching new photographers the skills to create beautiful portraits, and helping our current staff to continue developing their skills is important to our company. Our team is people oriented, socially connected, and fun to work with.