ALISO VIEJO CUSTOMER EXPERIENCE SPECIALIST

ALISO VIEJO CUSTOMER EXPERIENCE SPECIALIST# ALISO VIEJO CUSTOMER EXPERIENCE SPECIALISTSENDER ONE ALISO VIEJO - ALISO VIEJO, CA 92656## OverviewSalary Range$21.00 - $22.00 HourlyPosition TypePart Time## JOB DESCRIPTION:**Wage Scale:**$21.00 - $22.00 (Level 1: $21.00 | Level 2: $22.00)**Overview:** A Customer Experience Specialist is someone who is enthusiastic, self-motivated, and proactive. Delivers outstanding customer experiences to new visitors, guests, members, and partners who walk through our doors.**Customer Experience Specialist,** **Level 1** **Responsibilities:*** Provide excellent customer service to all guests at Sender One and Sender City to create memorable climbing experiences;* Have a high level of product knowledge of gym offerings including but not limited to Day Use, Multi Day Use, Sender One Memberships, Sender City, Groups & Parties, Programs (adult and youth), Yoga & Fitness, and ongoing community & gym events;* Lead introduction climbing courses, provide orientation tours, and administer top rope belay test;* Work with kids and adults in Sender City;* Manage the inherent risks involved with climbing & training;* Assist all members and guests with the check in and out process;* Assist the team to meet sales goals set by the leadership team;* Respond to guest inquiries via email, phone, or in-person in a timely, friendly and efficient manner;* Assist and communicate with fellow team members and other departments such as Programs, Facilities, Groups & Parties, Marketing, Retail, and Route Setting wherever necessary;* Ability to lift and carry a minimum of 50 lbs.;* Have a basic understanding and ability to assist with Pro Shop products;* Complete department & operations checklist(s) in a timely manner;* Take initiative to help the team progress to our shared purpose - discover ourselves and connect with others through climbing;* Additional Operational duties as assigned and within Customer Experience purview.**Customer Experience Specialist,** **Level 2** **Responsibilities (In Addition To Level 1 Responsibilities):*** Independently Party Lead weekday and/or weekend groups & parties events;* Independently administer lead climbing and belay checks in accordance with Sender One’s policies & procedures.## PROFILE & EXPERIENCE:**Profile:*** Passionate about climbing, working with kids, and instructing;* Maintain an optimistic outlook during peak & non-peak hours and consistently offer excellent customer experiences;* Excellent at risk and time management;* Maintain an optimistic outlook during peak & non-peak hours and consistently offer excellent customer experiences;* Ability to harness imagination and find novel approaches to shared responsibilities;* Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end;* Open to receiving and providing feedback, guidance, insight, assistance, and perspective in a professional manner;* Work with a team, provide support to fellow team members, share ideas, and earn trust;* Take initiative and have the drive to grow professionally.**Industry Experience:*** First Aid/CPR certified;* Top rope & lead belay and climbing experience;* Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.;* Knowledge of Rock Gym Pro software;* Knowledge of Basecamp;* Experience coaching and instructing.**Time Commitment:*** Must be fully available to work at least one weekend day per work week (Sun - Sat);* Must be able to work a minimum of 16 hours or 2 shifts per work week (Sun - Sat);* Must be able to attend the Mandatory All Staff meetings. #J-18808-Ljbffr Sender One Climbing LLC