Veterinary Client Service Representative

Veterinary Client Service Representative

Capital Veterinary Specialists is looking for a Veterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community. At Capital Veterinary Specialists, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

About You Summary: We are seeking an individual with strong emotional competencies; display positive attitudes, authenticity, deliver exceptional customer service, and caring empathy toward others. Employee should have experience in customer service leadership, have a strong work ethic, and have a warm personality. Experience in a specialty and/or emergency setting is preferred.

Qualifications:

• High school diploma
• Fluent in English (Reading, Writing and Oral);
• Working knowledge of Microsoft Office, Windows platform, and email.
• Experience in team scheduling
• 2-4 years of veterinary customer service experience
• Highly evolved written/communication skills
• Exceptionally organized with attention to detail
• Ability to adapt and work well in a busy environment
• Ability to lead a team of client service representatives
• Ensure all client and patient information is accurate, schedule appointments, and obtain appropriate signatures.
• Document all client correspondence.
• Extract and send requested information from the medical record when requested.
• Help create accurate, timely medical records by verifying charges, scanning paperwork, attaching medical records.
• Support service departments in various administrative needs including scanning, faxes, entering patient weights, contacting clients for paperwork and deposits.
• Accurately process clients' payments including cash, credit, check, scratch pay and Care Credit.
• Must be able to be comfortable around all types of animals-primarily cats and dogs.
• Able to lift up to 30lbs without assistance.

What you will do:

• Professionally greet clients and patients, deliver exceptional customer service, and ensure that all clients questions and concerns are answered in friendly, kind, and informative manner
• Effectively communicate and collaborate with staff regarding patient care and client questions
• Document all communications and conversations
• Maintain communal areas such as lobby and exam rooms
• Perform administrative intake duties
• General administrative duties
• Manage appointment schedule
• Confirm upcoming appointments
• Exhibit a positive attitude while being courteous, professional, and kind.
• Foster enthusiasm, collaboration, and respectful team culture.
• Promote a positive environment for learning by training new team members.
• Ensure each client interaction is handled with care and efficiency

Working conditions: In this environment, you may be exposed to the following, biohazardous substances, chemical hazards, unpleasant odors, loud noises, animal feces and emotionally stressful situations.

At Capital Veterinary Specialists, you'll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Capital Veterinary Specialists is a high-quality practice equipped with the latest technology in beautiful and clean facilities. We offer excellent medicine, surgery, dentistry, laparoscopy, endoscopy, radiology, ultrasound, laser and more. We promote an emotionally intelligent work environment with a positive work/life balance. At Capital Veterinary Specialists, we invest heavily in our employee's long term health and happiness!

Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $18/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.