Supervisor, Mail Order/OTC Pharmacy Distribution

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The Supervisor, Mail Order Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over the Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor, Mail Order Pharmacy Distribution works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

The Mail Order Pharmacy Supervisor leads daily pharmacy distribution operations, ensuring accurate, timely, and compliant prescription fulfillment. This role provides guidance and support to pharmacy team members, oversees workflow, resolves operational issues, and promotes a high-performing, customer-focused environment.

As the Supervisor, Mail Order Pharmacy Distribution you will:

• Supervise and support pharmacy support and technical associates in daily operations.
• Coordinate prescription fulfillment and distribution activities to ensure accuracy and efficiency.
• Monitor workflow, productivity, and quality standards across the team.
• Provide coaching, training, and day-to-day guidance to team members.
• Resolve escalated operational and process-related issues.
• Support pharmacists and pharmacy technicians with dispensing and distribution activities.
• Assist with prescription order entry and documentation, as permitted.
• Communicate with prescribers' offices to clarify prescription information when needed.
• Ensure compliance with DEA, CMS, federal, state, and company regulations and policies.
• Maintain accurate records and support audit and quality requirements.
• Identify and implement process improvements to enhance performance and service.
• Hold associates accountable for meeting established policies, procedures, and expectations.

Required Qualifications:

• 4 + years of related pharmacy/healthcare experience
• Must have an active registration/license with the Board of Pharmacy in the state of Arizona
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications:

• National Certification, PTCB CphT
• Previous supervisory experience

Additional Information:

• Hours of operations Monday- Friday 4:30am to 5pm
• Normally 10 hours shifts, 4 days a week.
• This is an Onsite Position: located at Riverside Distribution Facility 4302 W. Buckeye Rd. Ste. 109 Phoenix, AZ 85043
• Occasional night or weekend shift may be required

Scheduled Weekly Hours: 40

Pay Range: $59,300 - $80,900 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.