Senior Quality Assurance Tester (ServiceNow)

Senior Quality Assurance Tester

The Senior Quality Assurance Tester plays a critical role in ensuring the delivery of high-quality, reliable technology solutions for government stakeholders. This role is responsible for designing and executing comprehensive test scripts that validate system functionality, performance, and usability across all user stories and project deliverables.

The Senior QA Tester delivers expert guidance on QA best practices, collaborates closely with developers and product teams, and provides detailed, actionable testing results. Success in this role requires strong proficiency in Agile methodologies, the ability to manage testing activities within sprint timelines, and a thorough understanding of system functionality prior to development.

Job Location: Remote

What you will be doing:

• Develop and execute detailed, end-to-end test scripts for all user stories and project components
• Provide recommendations on QA processes, standards, and continuous improvement
• Document and communicate clear pass/fail results, including defect details and replication steps
• Collaborate with developers to review findings, discuss issues, and validate resolutions
• Participate effectively in Agile ceremonies, ensuring all testing is completed within each sprint
• Work directly with stakeholders and technical teams to understand requirements and expected system behavior
• Navigate applications and systems efficiently to ensure full validation of intended functionality
• Contribute to pre-sprint readiness by confirming understanding of functionality before development begins

Basic Qualifications:

• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain a DHS Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
• 6+ Years experience in quality assurance testing
• 3+ years experience testing all product backlog items (stories and tasks) and providing pass/fail documentation for each product backlog item

Desired Qualifications:

• 3+ Years experience in developing and implementing project Software Quality Assurance Plans that conforms to the requirements of the contract.
• 3+ years experience working autonomously as the lead for all activities involving quality assurance and compliance with applicable regulatory requirements.
• 3+ years experience conducting regular system quality audits
• 3+ years experience reviewing and analyzing data and documentation related to system quality.
• 3+ years experience authoring test scripts
• 2+ years experience working in an agile environment
• 2+ Experience creating test scripts for UAT
• Active DHS or DoW Public Trust clearance
• Strong experience working in an agile environment
• Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project.
• Experience working across multiple projects.
• Experience with ServiceNow CSM, ITSM, and App Engine
• Has an active CSA

Professional Skills:

• Strong verbal and written communication skills
• Proactive and highly communicative
• Good understanding of basic system technologies as they relate to the project deliverables.
• Experience working in a fast-paced environment

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00 Nationwide Remote Office (US99)