Technical Specialist (Recovery Center)

Technical Specialist (Recovery Center)

The Technical Specialist is responsible for the accurate collection preparation and processing of patient specimens while providing excellent customer service and maintaining strict adherence to laboratory protocols. This role serves as a key liaison between the clinic and the laboratory ensuring timely and compliant handling of all specimens and related documentation.

RESPONSIBILITIES

• Provide clear instructions to patients on proper urine oral fluid andwhere applicableblood specimen collection procedures.
• Conduct observed collections for same-sex patients which may include standing behind the patient or monitoring with an open stall door in accordance with protocol.
• For phlebotomists: perform venipuncture safely and efficiently in accordance with clinical standards.
• Maintain a courteous professional demeanor when interacting with patients and clinic staff.
• Accurately label all specimens and ensure requisitions are fully and correctly completed.
• Prepare package and secure specimens for transport including placement in biohazard bags per safety requirements.
• Ensure specimens are shipped within required timeframes and maintain all associated shipping logs manifests and documentation.
• Verify that all specimens collected generate reports from the laboratory and follow up promptly with the lab on any missing or delayed results.
• Collect and verify billing information including insurance cards and patient demographic details.
• Assist with resolution of incomplete missing or incorrect requisition information.
• Maintain accurate and organized record-keeping to support clinic and laboratory compliance.
• Serve as the primary liaison between clinic staff and the laboratory to facilitate timely communication problem resolution and process improvements.
• Maintain thorough working knowledge of all specimen collection and processing procedures offering guidance to clinic staff as needed.
• Perform other job-related duties and responsibilities as assigned by management.

REQUIREMENTS

• No prior experience required for non-phlebotomy specimen collectors; training provided.
• Phlebotomists must be trained and proficient in venipuncture for blood specimen collection.
• Demonstrated ability to communicate effectively professionally and courteously with patients and staff.
• Medical Assisting experience (1 year preferred).
• High level of integrity and ability to handle sensitive patient information with discretion and professionalism.
• Adaptable dependable and comfortable working with a diverse patient population in treatment and recovery center environments.

PHYSICAL & MENTAL REQUIREMENTS

• Ability to stand or sit for portions of the workday.
• Ability to move within the workspace to collect and process specimens.
• Ability to perform fine motor tasks (e.g. labeling handling specimens venipuncture if applicable).
• Ability to occasionally lift or move items up to 20 lbs.
• Ability to use required PPE and follow safety protocols.
• Ability to maintain attention to detail and accuracy.
• Ability to follow written and verbal instructions.
• Ability to manage multiple tasks in a busy clinical environment.
• Ability to maintain professionalism and confidentiality.

We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process please contact

Required Experience:

IC