Customer Service Representative

For more than 60 years, Massoud Furniture has been a leader in the wholesale upholstery industry. We are a family‑owned company known for exceptional craftsmanship, curated fabrics and leathers, and a commitment to blending traditional techniques with modern technology. Our employees are truly part of the Massoud family, and we take pride in fostering a supportive, stable, and collaborative work environment. Base pay range $38,000.00/yr - $50,000.00/yr About the Role We are seeking a dependable and detail‑oriented Customer Service Representative to join our Customer Service team. This role is ideal for someone who excels in communication, thrives in a fast‑paced environment, and enjoys being the central connection point for customers, sales teams, and internal departments. You will be responsible for managing customer inquiries, processing detailed orders, troubleshooting system access issues, and ensuring an exceptional customer experience from start to finish. Key Responsibilities Customer Communication: Serve as a primary contact for customers, dealers, and service providers Respond to inquiries via phone, email, reports, and internal/third‑party platforms Provide order updates, notifications, and clear communication throughout the process Order Processing & Accuracy: Accurately input and proofread customer orders Ensure all purchase styles and configurations for key accounts are up to date Follow established processes and maintain detailed customer records Systems & Coordination: Troubleshoot system access and usability issues for clients and service providers Provide reports, data updates, and dispatch information as required Assist with invoice collection and auditing Partner with internal departments to resolve issues and maintain workflow General Support: Assist with additional tasks or projects as assigned Adapt to changing priorities and collaborate effectively with team members Qualifications Minimum 3 years of customer service experience (furniture industry a plus) Intermediate to advanced Microsoft Excel skills (required) Proficient with Microsoft Office (Outlook, Word, PowerPoint, PDFs) Strong attention to detail and accuracy Process‑oriented and self‑motivated Ability to multitask and manage shifting priorities Degree preferred but not required with equivalent experience Must be able to commute to Dallas, TX 75227 or plan to relocate before starting Benefits & Culture 401(k) with company matching Health, dental, and vision insurance Paid time off Stable, long‑standing family‑owned company Supportive and collaborative team culture Seniority Level Mid‑Senior level Employment Type Full‑time #J-18808-Ljbffr