Client Support Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

MondayFriday, 8:00 AM 5:00 PM
Location: Joplin, MO | Hybrid/Remote Position: This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training.

Start Your Career with Purpose
At Parmele Disability Advocates , we help individuals secure the Social Security benefits they deserve. As a Client Support Representative, youll play a key role in guiding potential clients through their first step by listening with empathy, communicating clearly, and helping them take the first step toward the support they need.

No prior experience? No problem. We provide paid training and a clear path for success.

What Youll Do
Youll create a positive and supportive experience for potential clients through effective phone communication, empathy, and thoughtful questioning.

Key responsibilities:

• Fielding inbound inquires via phone or live chat, specializing in SSDI and VA disability.
• Initiating outbound contact with potential clients expressing interest in Social Security or VA disability.
• Providing comprehensive insight into our legal services for SSDI and VA disability cases.
• Data entry of accurate client information into our database.
• Coordinating and scheduling consultations for potential clients.
• Various administrative tasks as required by the office.

What Were Looking For
Were seeking motivated individuals who are organized, detail-oriented, and ready to learn.

Qualifications:

• Confident phone manner and demeanor
• Ability to set the tone and pace of calls effectively
• Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning
• Proficiency in Microsoft Office
• Strong attention to detail & critical thinking skills
• Prior experience in phone-based sales and customer service, as well as administrative duties
• Strong interpersonal skills

Why Join Parmele Disability Advocates?

• Make a meaningful impact helping clients access critical benefits
• Paid training and ongoing development
• Clear opportunities for career advancement
• Supportive, team-oriented work environment
• Established and growing organization

About Us
Parmele Disability Advocates brings over 150 years of combined disability experience and has helped more than 61,000 individuals secure benefits. What started as a two-person operation has grown into a team of 150 professionals serving clients across multiple states.

Apply Today
If youre looking for a stable, full-time role where your work truly matters, we encourage you to apply and start your career with us.

Flexible work from home options available.