Service Delivery Manager

Ace Stack

Baltimore, MD

Service Delivery Manager

Location: Baltimore, MD FTE ONLY

Job Description

Strong understanding of IT infrastructure domains:

Server & storage technologies

Data center operations

Network and security infrastructure

Cloud platforms (Azure/AWS/GCP)

Virtualization (VMware/Hyper V)

Backup/DR solutions

Good command of ITSM tools (ServiceNow, Remedy, Jira Service Management, etc.).

Roles & Responsibilities

Own end to end delivery of IT infrastructure services, including servers, storage, networks, cloud platforms, and end user computing.

Ensure all infrastructure services meet agreed upon SLAs, OLAs, and KPIs.

Oversee incident, problem, and change management processes in compliance with ITIL standards.

Lead daily/weekly operational reviews, ensuring timely escalation and resolution of critical issues.

Manage service continuity and availability to avoid service disruption.

Identify service improvement opportunities and drive optimization initiatives.

Coordinate with architecture, security, and project management teams for infrastructure upgrades and rollouts.

Ace Stack

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Service Delivery Manager in Baltimore, MD vacancy

Senior Manager, Learning Operations Managed Services
$171.6k - $338.3k
...skills—our Learning Business Process as a Service (LBPaaS) offering provides enterprises... .... We are seeking a highly driven Senior Manager to lead the growth and expansion of our... ...AI, a global ecosystem of technology and delivery partners, and Deloitte's proprietary accelerators...
Suggested
Local area
Visa sponsorship
Deloitte
Baltimore, MD
2 days ago
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
$130k - $150k
...advancement opportunities and so much more!The Sr. Customer Success Manager, Health Systems is responsible for developing and cultivating... ...retention, always looking to expand Quest’s products and services through upselling. The Sr. Customer Success Manager shields customers...
Suggested
Full time
Contract work
Part time
Work experience placement
Remote work
Flexible hours
Quest Diagnostics
Baltimore, MD
4 days ago
Client Success Manager
$75k - $95k
...automated sourcing, storage, and global delivery. Trusted by many of the most recognized... ...About The Role As a Client Success Manager at Reachdesk, you’ll be responsible for... ...and products, and delivering exceptional service. Key Responsibilities Take accountability...
Suggested
Full time
Remote work
Flexible hours
Reachdesk
Baltimore, MD
1 day ago
Business Operations Manager
$152.3k - $228.5k
...We have a wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies. Our differentiated battle management and cyber solutions deliver timely, mission-enabling information and provide superior situational awareness and understanding to...
Suggested
Full time
Relocation package
Shift work
Northrop Grumman
Baltimore, MD
4 days ago
Manager, People Operations
...calendars, and HRIS infrastructure you build is what the entire global People team depends on. That kind of cross-functional reach at manager level isn't common.You'll be based in our Baltimore headquarters, reporting directly to the VP of Human Resources.The job…This role...
Suggested
Full time
Temporary work
Work at office
Immediate start
Remote work
ZeroFOX
Baltimore, MD
3 days ago
Director, Operations
Labcorp is a global leader in laboratory services, providing the insights and answers that... ...health & safety to ensure the delivery of high-quality products and services to... ...safety, quality, customer service, inventory management, productivity, and cost.Develop and execute...
Temporary work
Casual work
Internship
Monday to Friday
Flexible hours
Laboratory Corporation of America
Baltimore, MD
4 days ago
Director of Residential Operations (On-Campus Living)
$76.98k - $135k
...responsible for fiscal and administrative management for On-Campus Living. This position will... ..., Residence Life, University Student Services (USS), and Johns Hopkins Facilities and... ...including staffing and working with the various delivery agents (i.e., USPS, UPS, FedEx, etc.)....
Full time
Summer work
Work at office
Johns Hopkins University
Baltimore, MD
3 days ago
Director, Americas & Function Operations
$140.61k - $253.08k
...Americas & Function Operations to join the Global Risk and Audit Management (GRAM) team based at our Global Headquarters in Hunt Valley,... ...including manufacturing, supply chain, commercial, and shared service functions.Serve as the primary relationship manager with...
Permanent employment
McCormick & company
Hunt Valley, MD
2 days ago
Director of Operations
...take charge, leading and empowering a team of Operations Managers, Area Leaders, and service teams across a large region. This role is about setting... ...to drive efficiency, scalability, and superior service delivery.Financial Stewardship: Manage P&L and cost accountability...
Bi-weekly pay
Full time
Local area
Remote work
Flexible hours
Valet living
Baltimore, MD
1 day ago
Facility Operations Manager
$89.4k - $119.3k
...exciting opportunity to join Johnson Controls and be responsible for managing and maintaining the Howard County Circuit Courthouse. The... ...accountability, and continuous improvement.How you will do itCustomer service mindset with very strong communication and people skills,...
Full time
Contract work
For subcontractor
Johnson Controls
Linthicum, MD
4 days ago
Temporary Operations Associate, Essex, #212
...count matches purchase order/invoice, and resolve discrepancies -Manage inventory and re-shelving of canceled orders -Clean and... ...standards -Ensure accuracy of all food and beverage packaged for delivery -Follow health, safety and sanitation guidelines for all...
Permanent employment
Temporary work
Part time
Flexible hours
Shift work
Night shift
Day shift
Afternoon shift
Gopuff
Essex, MD
9 hours ago
Field Operations Supervisor
...Field Operations SupervisorMaryland Environmental Service has an opening for a Field Operations Supervisor at the Cox Creek Dredge... ...Responsibilities: This position reports to this site daily and provides management of field activity, supervision of operational staff,...
Full time
Work visa
Flexible hours
Night shift
Weekend work
Maryland Environmental Service
Baltimore, MD
1 day ago
Field Operations Manager
$117.31 per hour
....31 per weekWhat You Will Do:Responsible for coordinating the service levels at the sites in your geographic area with our customers... ...horticulture practices, irrigation system operation and repair, turf management, and fertilization techniques.Experience in landscape...
Contract work
For contractors
Seasonal work
Work at office
PHFM | Facilities Maintenance - Interior & Exterior Services
Baltimore, MD
5 days ago
Client Success Manager - Long Term Care
...identifying opportunities to grow pharmacy, DME, and medical supply services. WHY US Mission-Driven Work Every relationship you... ...within our growing division. Requirements: - Manage and grow relationships with assigned long-term care accounts....
Night shift
Northern Pharmacy & Medical Equip Corp
Parkville, MD
12 days ago
HVAC Service Manager
$85k - $115k
...contributions) Paid Time Off & Holidays Bonus Opportunities and Career Growth Job Summary We are seeking an experienced HVAC Service Manager to oversee our service department. This role requires strong leadership to manage service technicians, ensure customer...
JM Taylor Incorporated
Rosedale, MD
8 days ago
Customer Success Manager - Missouri
...Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability,... ...contact for assigned accounts, coordinating software, hardware, and service support in partnership with the Tech Support team. Manage...
Work at office
Remote work
Flexible hours
Impruvon
Baltimore, MD
12 days ago
Director of Operations Fulfillment
$75k - $95k
...America's largest provider of mobility products and services, we deliver personalized solutions from manual... ...shipping/receiving, inventory, assembly, and delivery at the local level. This position will coordinate and manage the efforts of the branch personnel to ensure...
Temporary work
Work experience placement
Local area
Remote work
Numotion
Windsor Mill, MD
5 days ago
Director of Operations
...can elevate the brand, foster a culture of exceptional customer service, and ensure sustainable profitability.Responsibilities:Work... ...customer satisfactionProvide guidance and mentorship to location managers and oversee the performance of departmental leadersBuild top-performing...
Work at office
Weekend work
Frontline Source Group
Baltimore, MD
2 days ago
Director of Operations
...Director Of OperationsThe Director of Operations is the key liaison and manager for Division programs and initiatives. This position ensures alignment of Departmental work, data and college-wide initiatives based on the College's strategic plan. The Director supports the...
Permanent employment
Full time
Local area
Monday to Friday
Baltimore City Community College
Baltimore, MD
2 days ago
Culinary Operations Manager
...St. Vincent De Paul of Baltimore is seeking a Full Time Food Service Supervisor to oversee day-to-day foodservice operations at Good Harvest in Baltimore, MD. The role includes supervising kitchen and packaging staff, producing production sheets, and ensuring food safety...
Full time
Master St Vincent De Paul Of Baltim
Baltimore, MD
4 days ago
Culinary Operations Manager
...quality and sanitation standards within a fast-paced facility. Responsibilities include menu planning, production sheet creation, HACCP compliance, inventory and cost control, vendor coordination, and staff training to sustain high-quality service for #J-18808-Ljbffr...
St. Vincent de Paul of Baltimore
Baltimore, MD
3 days ago
Director of Operations
...Director Of OperationsAnchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to... ...external stakeholders.This position directly supervises Program Managers and works collaboratively across departments to advance our mission...
Anchor Home
Lutherville Timonium, MD
1 day ago
Culinary Operations Manager
...St. Vincent De Paul Enterprises LLC in Baltimore, MD seeks an experienced Food Service Operations Supervisor to direct day-to-day kitchen and packaging activities, manage schedules, and control food and labor costs. The role focuses on menu planning, HACCP compliance,...
ST VINCENT DE PAUL ENTERPRISES LLC
Baltimore, MD
3 days ago
Director of Parish Operations
$65k - $72k
...located in Hunt Valley, MD , is seeking a motivated, organized, and service-oriented individual to serve as our Director of Operations.... ...parish administrative needs related to finance, facilities management, operations, and human resources. He or she directs these efforts...
Work at office
Catholic Community of St Francis Xavier
Cockeysville, MD
3 days ago
Senior Customer Success Manager
$70k - $78k
...Senior Customer Success Manager At Jellyfish we believe that our individual differences are our greatest assets. We are passionate... ..., clarity and cultural resonance. Reporting to our Customer Service Director, as part of the Customer Success team, you will help drive...
Temporary work
Remote work
Flexible hours
Jellyfish Digital Group Limited
Baltimore, MD
1 day ago
Customer Success Manager
$70k - $95k
...Customer Success Manager ZeroFox seeks a Customer Success Manager (CSM) to build and... ...requirements, while supporting the product and services team in defining scope of work. The... ...with experience with setup and delivery of similar SaaS products, will be given...
ZeroFox
Baltimore, MD
9 hours ago
Manufacturing Operations Excellence Consultant_Senior Associate
$77k - $202k
...and drive business performance. As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical...
Full time
H1b
PwC
Baltimore, MD
9 hours ago
Digital Assets VP- Wealth Management Operations Strategy
$120k - $172k
...minded Vice President to join our Wealth Management Operations Strategy team. This leader... ...Specialist level position within the Client Service & Relationship Management, which is... ...& Project Execution> Oversee day to day delivery of complex workstreams involving digital...
Temporary work
Local area
Morgan Stanley
Baltimore, MD
4 days ago
Senior Engineering Operations Manager
$116.93k - $133.64k
...seeking a Senior Engineering Operations Manager to serve as a trusted operations leader... ...readiness, and implementation for new systems, service expansions, and complex transit programs... ...in control center operations, service delivery, and vehicle maintenance strategyDevelop...
Full time
Work at office
Flexible hours
STV Group
Baltimore, MD
4 days ago
Customer Success Manager - Maryland
...Customer Success Manager Join us at Nayax, a global fintech leader revolutionizing the world of cashless payments, consumer engagement... .... Ensure customers maximize value from Nayax products and services, driving increased adoption and sales volume. Partner with...
Contract work
Worldwide
Nayax
Cockeysville, MD
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Delivery Manager. Be the first to apply!