SGS-Service Center Representative

Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Claims Service Representative (Remote Part-Time)

Location: Remote

Duration: 3 Months

Pay Rate: $18.00/hr.

Days: Tuesday Thursday

Hours: 9:00 AM 4:00 PM EST (7 hours/day)

Job Description:

Job Summary:

Process medical claims and communicate with providers regarding the claims process. Maintain daily claims management, document detailed claim notes, resolve issues, and escalate calls when necessary.

Schedule:

• Days: Tuesday Thursday
• Hours: 9:00 AM 4:00 PM EST (7 hours/day)
• Fixed schedule (not flexible)
• All candidates must work the full scheduled hours
• 30-minute staggered breaks
• Part-Time Position

Position Overview:

Handle inbound calls from healthcare providers.

Understanding of medical office operations is helpful but not required.

Spanish is a plus, not required.

Experience:

• 1+ year of Customer Service and Claims experience or equivalent.
• Inbound Call Center experience preferred.

Required Skills:

• Medical terminology
• Claims management
• Microsoft Office
• Comfortable on camera
• Excellent verbal & written communication
• Analytical & problem-solving skills
• Organization & multitasking
• Teamwork & interpersonal skills
• Ability to support multiple clients and systems simultaneously
• Ability to meet/exceed performance expectations

Essential Responsibilities:

• Assist callers with claims and servicing questions.
• Educate customers on documentation, timelines, payments, and claim status.
• Explain client requirements and benefit plans.
• Document calls accurately.
• Enter information into the claims management system.
• Assign new claims to handlers.
• Route or escalate calls appropriately.
• Maintain attendance during scheduled hours.
• Support quality programs.
• Perform other assigned duties.

Job Specification:

• Education: Completed High School Diploma or GED.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.