Veterinary Client Service Representative, AVES- ORC

Overview Veterinary Client Service Representative Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Austin Veterinary Emergency & Specialty – Outpatient Recovery Center (AVES- ORC) . We’re on the lookout for Client Service Representatives to join our growing team. AVES is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for Austin’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals. About the Role As a Client Service Representative , you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests. Responsibilities Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person. Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process. Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged. Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail. Financial Transactions Oversight : accurately and efficiently handle payment processing and reconciliation Compensation $18 - $21 depending on experience Schedule Full Time Split Day/Night shifts Rotating Weekends required What We're Looking For Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported. Adaptability and Multitasking: In a fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you’re the problem solver we’re looking for. Customer Service Excellence: If you’ve excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns with our commitment to delivering an exceptional client experience. Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace. Who We're Looking For At least 2 years of customer service experience in a medical setting is required Veterinary experience is preferred A solid employment history with proven reliability The ability to work independently while being self-driven and eager to grow A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations Fluent English (speaking & reading) is required; fluency in multiple languages is a plus Why Choose AVES? Austin Veterinary Emergency and Specialty Center (AVES) has been established in the Austin community for 10 years, serving the Austin pet community. We are a 24/7/365 multi-disciplinary veterinary facility offering Emergency, Critical Care, Internal Medicine, Surgery, Anesthesiology, Neurology, Oncology, Diagnostic Imaging and Cardiology services. AVES is relocating to a new location within 2.6 miles from the current site to expand services and growth opportunities. Our core values are Kindness, Integrity, Collaboration and Consistently. We focus on staff education through an on-site Education Program for job training. Benefits Include 401(k) with matching Health, Dental, and Vision insurance Health Savings Account (HSA) / Flexible Spending Account (FSA) Life and Disability insurance PTO and Holidays Employee Assistance Program and Discounts (including Pet Discount) Professional development and tuition assistance Uniform stipend Retirement plan We would love to hear from dedicated professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you’ve been looking for! For more information about our hospital, please visit Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The network utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Ethos Vet Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off for all eligible employees. For Colorado-based positions, paid sick and safe leave and public health emergency leave are provided in accordance with state law. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by law. All employment is decided based on qualifications, competence, merit, and business need. Keywords: Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service Representative #J-18808-Ljbffr Ethos Veterinary Health