Sales Assistant - Commercial Services

Sales Assistant Commercial Services

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Salary Range: $20.50 - $24.50 per hour

Position Summary

The Sales Assistant-Commercial Services focuses on assisting Commercial Services Relationship Managers with the maintenance of existing clients and aids in the acquisition of new clients through proposal and document generation, etc. This position is responsible for maintaining and administering existing account services and searching for opportunities to expand existing relationships. This position is an individual contributor role, and works independently with a moderate amount of supervision from Relationship Managers, Team Leaders, and Sales Managers.

Primary Accountabilities

• Completes account maintenance requests and ensures proper authorization for Operations or Support representatives.
• Collaborates with Commercial Services Support and Treasury Management Ops teams to provide assistance to current clients with Commercial Service products.
• Prepares documentation for new and existing business accounts, ensuring accurate processing within the system.
• Ensures all required documentation for business accounts are properly executed, scanned, and indexed within Synergy.
• Processes daily overdraft reports for Commercial Services Relationship Managers.
• Tracks and responds to all Pricing and Risk Ticklers, ensuring timely processing and resolution.
• Resolves operational problems reported by customers in a timely manner.
• Works with Credit to establish and maintain current risks and limits for Commercial Services Products.
• Prepares and executes agreements, implementation documentation, and processes/procedures to establish new customers on our systems.
• Orders Remote Deposit Capture scanners on client's behalf.
• Gathers background information for potential prospective customers to provide to Commercial Services Relationship Manager(s) when requested.
• Records all relevant customer interaction and requests in Salesforce.
• Reviews business accounts in a dormant or pre-dormant status and reaches out to clients to follow the dormant status removal process.
• Collaborates with Service and Operations teams, Product Management, and Relationship Managers to address and resolve consistent issues.
• Reviews monthly Account Analysis Statements for accuracy of pricing and fee application for current clients.
• Processes debit card requests for new and existing clients in collaboration with Support and Operations.
• Assists in providing bank statements and account analysis statements to internal and external clients.
• Serves as a liaison with Retail to enroll new and existing clients into Commercial Services and products.
• Collaborates with Operations and Support to process check orders for new and existing clients.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education/Experience:

• Associate degree in business or a related field.
• 2 years of financial services experience.
• 2 years of bank operations experience.
• Experience in treasury management strongly preferred.
• Strong oral, written, and interpersonal communication skills.
• Strong organization and time management skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.

Competencies:

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources.

Midland States Bank may use automated tools and artificial intelligence ("AI") to assist with recruiting, screening, and hiring decisions. In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.