Infrastructure Specialist

Infrastructure Specialist

We are seeking an Associate-level Infrastructure & Engineering Specialist to support mission-critical Global Markets Sales & Trading platforms within a global financial institution. This role combines hands-on infrastructure engineering, environment management, production support, and project delivery responsibilities. The successful candidate will work closely with Global Markets Sales & Trading teams in the Americas while collaborating with Tokyo-based development teams and local technology teams to ensure the stability, security, and availability of business-critical platforms. The position requires active participation throughout the application lifecycle, including infrastructure delivery, testing support, production deployment, post-release maintenance, incident response, and operational support. Candidates must be based in New York or New Jersey and possess business-level proficiency in both Japanese and English.

Key Responsibilities

• Platform Infrastructure & Environment Management
• Operations & Production Support
• Stakeholder Engagement
• Release & Change Management
• Security, Risk & Compliance

Additional Operational Requirements

This role includes support responsibilities outside standard business hours. The successful candidate will be expected to: Participate in a rotational on-call schedule for after-hours and weekend production incidents. Support weekend production releases and maintenance activities. Participate in disaster recovery testing activities conducted on weekends. Attend meetings with Japan-based teams during Japan business hours several times per week. Provide support for high-priority incidents impacting Global Markets business operations when required.

Required Qualifications

7+ years of experience in Infrastructure Engineering, Platform Engineering, Systems Engineering, or related technology roles. Experience working within financial services or other highly regulated industries. Experience supporting production systems and business-critical applications. Experience participating in large-scale IT projects as an infrastructure or platform engineering team member. Understanding of system lifecycle management, including Development, QA, UAT, DR, and Production environments. Familiarity with operational support, incident management, problem management, and change management processes. Understanding of security, audit, and regulatory requirements applicable to enterprise IT environments. Strong troubleshooting and analytical problem-solving skills. Demonstrated ability to take ownership of issues and proactively drive resolution. Ability to work effectively in a customer-focused environment and respond flexibly to changing business priorities. Strong communication and stakeholder management skills. Business-level spoken and written Japanese and English (mandatory).

Key Competencies

Customer First Mindset Strong Ownership and Accountability Proactive Problem Solving Cross-Regional Collaboration Technical Communication Risk Awareness and Control Mindset Operational Excellence Adaptability and Flexibility Teamwork and Relationship Building