Residential Field Tech - DMV region

Birdwatch Residential Field Technician

If you're an amazing home service tech, with broad-based skills to delight our homeowners, then we've got great jobs at $40/hr+, full-time, benefits, and more!

At Birdwatch, we've reimagined home maintenance to make life easier for homeownersand we're looking for skilled and motivated residential home service technicians to help us deliver on that promise. In this role, you'll be the trusted go-to for repairs, preventive care, and small-scale improvements in some of the most beautiful homes across the DC/NoVa/Maryland beltway area. You'll work in a supportive, team-driven environment where your expertise is valued, your growth is prioritized, and your contributions make a direct impact on our clients and community.

With excellent pay, comprehensive benefits, and a company culture that invests in its people as much as its properties, this is your chance to bring your skills to a place where craftsmanship, customer service, and pride in a job well done truly matter.

Ensure Birdwatch homeowners enjoy worry-free living by delivering exceptional maintenance, repairs, and small-scale home improvements with skill, professionalism, and care. This role exists to proactively maintain and enhance our clients' homes, respond promptly to repair needs, and provide solutions that protect property value, improve safety, and elevate the homeowner experience.

Success in this role means consistently delivering high-quality maintenance and repair work that meets Birdwatch's standards and exceeds client expectations. You complete most jobs in a single visit by arriving prepared, equipped, and ready to troubleshoot effectively. Clients trust you for your professionalism, clear communication, and respect for their homes. You stay organized, close out tickets promptly, and hit monthly performance markers without sacrificing quality. You work seamlessly with your team, share knowledge, and contribute ideas to improve processes. Above all, you represent Birdwatch's valuessafety, honesty, humility, and respectin every interaction, leaving both the worksite and the homeowner's experience better than you found them.

Experience in home maintenance and/or construction required (2+ years). Superior customer service skills, including the ability to manage client expectations. Strong attention to detail. Experience with training and mentoring is a plus! Trade certifications are a plus! Superior organization, time management, and problem-solving skills. Ability to work independently, self-directive and detail-oriented. Ability to work with challenging personalities with grace. Ability to manage multiple projects simultaneously. Ability to recognize systemic problems and offer solutions to enhance and improve current systems. Ability to be on-call and respond to emergencies as they arise. Ability to work a flexible schedule occasionally to include weekends, evenings, and holidays if needed. Ability to handle maintenance emergencies and stay calm under pressure. Ability to work indoors and outdoors, able to lift 75lbs+. Enjoys working on a team and developing talent. Willing to use technology in the field (training will be provided). Knowledge of the DC area required and ability to navigate the city and the parking. Strong interpersonal skills.

Birdwatch exists to simplify the lives of modern homeowners. We put people at the center of all we do our clients, our staff, and our communities. It's a recipe for success. Our one-of-a-kind service takes the hassle out of homeownership. We coordinate preventive maintenance, handle repairs, and assist owners in making improvements to their homes. Birdwatch builds on the 14-year track record of the well-known and loved property management company Flock DC. We are committed to taking exceptional care of our clients, their properties, our community, and, most importantly, our team members. Our model is one of accountability and trust. We work to earn that every day. In providing a reliable service built by exceptionally talented, fairly compensated staff, we believe our clients are much better off in the long run. Birdwatch is a Public Benefits Corporation (PBC). We are committed as a corporation to advancing homeownership as part of our governing instruments. We believe in the power of building equity as a homeowner and, in particular, the need for BIPOC buyers to increase their access to home ownership. We will fund the birdSEED foundation as part of this commitment. birdSEED is a housing justice fund that makes no-strings down payment grants to first-time BIPOC home buyers. birdSEED is active in Washington DC and expanded to Philadelphia in 2022. Birdwatch is in the business of abundance for all. We endeavor to advance a more just and equitable world for everyone. We believe the social impact is a measure of profitability. As servant leaders, we tend to all of our stakeholders, including our team, our partners, and our communities. We believe in delivering excellence and having a positive impact on the world around us.