Front Desk Associate

Kentucky Eye Institute Job OpportunityAt Kentucky Eye Institute, we are committed to providing our patients with the highest quality service, most compassionate care, and seamless transitions between healthcare settings. Our practice is comprised of ophthalmologists, primary care optometrists, and a dedicated 60+ support staff. As one of the region's premier eye care providers, we take great pride in caring for our patients. We invite you to become a part of our team in one of our 10 locations: Corbin, Cynthiana, Lexington, London, Middlesboro, Morehead, Maysville, Paintsville, Mt. Sterling, and Versailles.Position SummaryThe Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.ResponsibilitiesDisplays high level of professionalism and gives superb customer serviceObtains and reviews patient demographic and insurance information for accuracyVerifies insurance and collects copays, co-insurance, and outstanding balancesEnsures all patient intake forms are signed and completeAnswers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/faxSchedules appointmentsProcesses medical record requests per policies and proceduresCoordinates with Clinical Staff to ensure optimal patient experienceQualificationsEducation:High School Diploma or Equivalent CertificateRequired Skills:Minimum 2 years of experience in a medical office/health care settingMinimum 2 years of health care insurance experienceStrong computer knowledge and skills with a minimum typing speed of 30 WPMStrong desire to assist others and provide excellent customer serviceMust be highly dependable and organizedOutstanding interpersonal skillsAn impeccably clean, polished, professional imageThe ability to learn quickly, retain training, problem solve and think independentlyPreferred Skills:Understanding of medical terminologyCompany BenefitsWe offer a competitive benefits package to our employees:MedicalDentalVision401k w/ MatchHSA/FSATelemedicineGenerous PTO PackageWe also offer the following benefits for FREE:Employee Discounts and PerksEmployee Assistance ProgramGroup Life/AD&DShort Term Disability InsuranceLong Term Disability InsuranceEyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.