Head of Customer Experience & Strategy
Publicis Health Media
Publicis Health Media is seeking a Vice President, Customer Experience (CX) to lead customer-centered strategy across various clients. The role demands 12+ years of experience in customer experience, ideally within the pharmaceutical sector. You will mentor teams and drive innovation to enhance client outcomes. As VP, CX, you will partner with cross-functional leaders and influence decision-making through evidence-based recommendations, contributing to agency growth. The position offers a robust benefits package including medical coverage and retirement options. #J-18808-Ljbffr Publicis Health Media
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...& Gray is an equal opportunity employer. Overview The Client Strategy Manager reports to the Director of Client Strategy and will provide... ...development decisions. Qualifications Minimum of 8 years of experience in professional services business development, client strategy...- Join Capgemini as a Financial Services Digital Customer Experience Strategy Leader, where you will spearhead the transformation of the customer experience for leading financial institutions. You will be responsible for devising and executing innovative digital strategies...Work at officeRemote workHome officeFlexible hours
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...drive enterprise-wide transformation through innovative business strategy, operational excellence, and change leadership. Our Business... ...accountability. Other duties as assigned. Preferred Skills & Experience Demonstrated experience in client engagement, consulting sales...Full timeContract workWork at officeLocal area- ...celebrate wins, tackle challenges head-on, and push boundaries.... ...internal salary structures, experience, skills and other job-related... ...services. Now Hiring: Director of Customer Experience We’reseekingan SVP... ...You’ll own customer support strategy, infrastructure, staffing,...Full timeTemporary workImmediate startRemote work
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...Client Strategy Manager The Client Strategy Manager is responsible for leading Connected Commerce strategy for a portfolio of clients... ...shared outcomes ~ Bachelor's Degree or commensurate work experience ~5 plus years of experience working in a marketing role—ideally...Temporary workWork experience placementFreelanceWork at officeFlexible hours3 days per week- ...professional to support middle and large market clients within the employee benefits practice. You will help design renewal messaging and strategy with senior colleagues, managing selected accounts with $700K-$1.2M in EB revenue. Responsibilities include leading client...
- ...Senior CRM Manager to take ownership of our Customer Relationship Management (CRM) and Email... ...initiatives through effective CRM strategies. Key Responsibilities Manage and oversee... ...CRM administration and data management experience . Extensive background in eMarketing...Work at office
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Accord Carton is seeking a Director of Customer Service to lead a dynamic team in delivering... ...relationships. This role involves setting the vision, strategy, and execution of customer service operations, ensuring a best-in-class experience while maintaining efficiency. The ideal...- MRINetwork is seeking a Director of Customer Service in Chicago to lead professional customer interaction strategies and initiatives. The role directs expert guidance for CS issues and ensures excellence in service that supports the company’s marketplace presence. Responsibilities...
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- ..., Illinois is looking for a Director of Customer Service to lead a dynamic team focused on... ...include setting operational strategy and collaborating with various departments... ...The ideal candidate will have progressive experience in customer service, strong communication...
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$70k - $75k
...Enterprise Customer Success Manager MariaDB is making a big impact on the world.... ...Understand customers' data management strategies and effectively articulate additional improvements... .... Proactively address customer experience issues early, collaborating with...Full timeLocal areaRemote workRelocationVisa sponsorshipWork visaFlexible hours$182k - $250.8k
...too, let's talk.About the role:The Sr. Customer Success Executive - Enterprise role will... ...clear goals, KPIs, and timelines—turning strategy into measurable traction.Win as a team:... ...thrive in this role if you:Have 10+ years of experience in a customer success, account...Local areaWorldwideFlexible hoursShift work$100k - $110k
...consolidating our clients’ health and wellness strategies into the HealthJoy Benefits OS - a simple, unified digital experience. This leads to healthier employees and a... ...impact, and this role is a key member of the Customer Success team making that happen. Your impact....Temporary workWork at officeLocal areaRemote workFlexible hours
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