IT Support Specialist

A growing consumer products company in the Franklin, TN area is seeking an IT Support Specialist to join its collaborative and expanding technology team. This is an excellent opportunity for an early-career IT professional who enjoys hands-on support, thrives in a fast-paced environment, and is eager to grow their technical skills over tim e.This role offers exposure to a broad range of technologies and business operations. The ideal candidate is someone who enjoys solving problems, building relationships across the organization, and continuously learning new technologies. Success in this position requires a strong customer-service mindset, adaptability, and a willingness to take ownership of challenges as they arise. Responsibilities Provide day-to-day technical support for employees across the organiz tion.Configure, deploy, and support desktops, laptops, mobile devices, and related hardw are.Assist with workstation setup, software installation, and end-user onboard ing.Troubleshoot hardware, software, network, and connectivity iss ues.Support server and network infrastructure through installation, monitoring, maintenance, and troubleshooting activit ies.Manage and resolve help desk requests in a timely manner while maintaining a high level of customer serv ice.Monitor system performance and identify opportunities for improvem ent.Assist with software updates, hardware upgrades, and technology refresh initiati ves.Create and maintain technical documentation, procedures, and support materi als.Train end users on software, systems, and technology best practi ces.Stay current on emerging technologies, security practices, and IT support trends. Required Skills Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent professional exper ience.12 years of experience in IT support, help desk, desktop support, or a similar technical role.Strong troubleshooting and problem-solving abil ities.Experience supporting Windows-based environ ments.Working knowledge of Microsoft 365, Active Directory, Exchange, SharePoint, and cloud-based technol ogies.Understanding of networking fundamentals, system administration, and endpoint su pport.Ability to communicate technical concepts clearly to non-technical users.Strong organizational skills and attention to d etail.Excellent interpersonal and customer service s kills.Self-motivated with a desire to learn and grow within the IT field. Preferred Qualifications Experience with Windows Server envir onments.Exposure to virtualization technologies and virtual desktop envir onments.Basic scripting knowledge, including PowerShell or SQL.Experience supporting ERP, EDI, backup, or disaster recovery systems.Familiarity with database administration and system security best pr actices.Experience documenting processes and tracking system performancemetrics. How to Apply If you are looking for an opportunity to expand your technical skill set, work alongside an experienced IT team, and contribute to a growing organization, we encourage you to apply. Submit your resume for confidential consideration. Qualified candidates will be contacted directly to discuss the position and next steps. #J-18808-Ljbffr